Manager, Test Creation Administration

3 weeks ago

Princeton, United States ETS Full time
About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly million tests annually. Join us in our journey of measuring progress to power human progress worldwide.


POSITION SUMMARY

The Manager, Test Creation Administration is responsible for overseeing the team of test creation administrators responsible for varied and complex technical duties in support of test creation and Assessment Specialist staff. This role involves coordinating the assessment support process, ensuring the accuracy and quality of assessment support, and collaborating across Assessment Operations to meet organizational goals. The Manager will also oversee the quality of work of the Test Creation Administrators, provide leadership and training to the team, and ensure compliance with relevant standards and regulations. RESPONSIBILITIES Lead, mentor, and manage a team of test creation administrators.Conduct regular team meetings to review progress, discuss challenges, and strategize on upcoming projects.Develop and implement training programs to enhance the skills of the team members.Direct the work of the test creation administration staff, ensuring efficiency through the effective utilization of assigned resources, revising procedures, and devising alternative methods to improve workflow. Assist in budget preparation or other business process analysis, reporting and control activities.Oversee the authoring and editing of test items in the item bank system(s).Oversee the process for assembling tests or pools of items using the test assembly system.Accountable for the evaluation of item pools in light of test specifications and oversees the management, implementation, and coordination of related aspects of the test development process such as inventory and workflow management. Work closely with Assessment Specialist leadership, subject matter experts, and other stakeholders to align assessments with educational or organizational goals.In partnership with Assessment Specialist leadership, determine planning and implementation of the test development schedule and communicate scheduling, budget and workload issues to process specialist and resource/financial analysts.Partner with Assessment Specialist leadership to address and resolve any issues related to test quality and reliability.Represent the test creation team in cross-departmental meetings and projects.Advise Assessment Operations staff on technical support assistance and when to escalate issues.Implement and maintain new processes and/or process improvements to achieve shorter cycle time, create efficiencies, reduced costs, greater customer satisfaction and quality maintenance.Encourage innovation and the adoption of new technologies and methodologies such as bots and automations.Adhere to ethical standards and comply with the laws and regulations applicable to your job function.  #LI-MM1#LI-REMOTE

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