Director of Operations

1 month ago

Fishers, United States E-Commerce Company Full time

About the Company

As a top 3P seller and full-service agency helping optimize brands on leading e-commerce marketplaces. We optimize and execute marketing, advertising, creative services, logistics, inventory management, and brand management for hundreds of partners across consumer categories. The company is located in greater Indianapolis and offers competitive salaries and a high-energy, flexible, team-oriented workplace.


About the Role

The Director of Operations will oversee and integrate logistics, inventory management, warehousing, and selected HR functions to support the company's strategic goals and operational needs. This role will act as a liaison between HR and the leadership team, providing internal oversight and ensuring HR initiatives align with organizational objectives. This position will also manage daily operations across systems, inventory, and customer service to maintain excellence and compliance. As a senior leader, the Director will regularly collaborate with the CEO and other executives to drive the company's growth and innovation.


Responsibilities

  • Strategically lead the logistics, inventory management, and warehousing teams, focusing on efficiency and scalability.
  • Serve as the main point of contact for HR coordination and consultation, facilitating communication and oversight.
  • Analyze and report on key performance indicators (KPIs) to the leadership team, driving decisions with actionable insights.
  • Ensure compliance with all relevant laws and regulations across operations and logistics.
  • Collaborate with department managers in the hiring process and ensure the company attracts and retains top talent.
  • Oversee customer service excellence, ensuring standards are met and partner relationships are effectively managed.
  • Coordinate and lead internal and external events, fostering community engagement and embodying company core values.
  • Manage the company's software tools and IT relationships, ensuring optimal setup, maintenance, and user training.
  • Maintain and negotiate vendor and insurance contracts, resolving discrepancies and ensuring favorable terms.


Requirements and Qualifications

  • Bachelor’s degree in Business, Supply Chain Management, or related field required.
  • A minimum of 7 years in leadership roles within operations and logistics, with a strong preference for supply chain management experience.
  • Proven track record of strategic planning and team leadership.
  • Excellent analytical, decision-making, and problem-solving skills.
  • Exceptional communication and interpersonal skills, capable of maintaining strong relationships.
  • Ability to work flexibly and adapt to changing priorities.
  • Deep commitment to inclusivity, integrity, and the professional development of employees.
  • Ability to remain stationary and work in front of a computer screen for extended periods of time.
  • Daily responsibilities include repetitive motions, such as typing, that may involve wrists, hands, or fingers.
  • Strong and proficient interpersonal and communication skills, including both written and verbal ie: email, slack, video, or in-person.


Core Competencies:

  • Strategic Planning and Execution
  • Leadership and Team Management
  • Operational Oversight
  • Stakeholder Engagement
  • Analytical and Problem-Solving Skills
  • Regulatory Compliance
  • Technology Proficiency
  • Interpersonal and Communication Skills
  • Adaptability and Flexibility


Benefits:

  • Unlimited Paid Time Off
  • Health insurance
  • 401k
  • Paid Family Leave
  • Professional Development stipend
  • Wellness reimbursement


Hybrid Setting:

  • At least two days a month on-site at the warehouse or in the office; the rest of the time is spent working remotely.

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