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Front Desk Associate

5 months ago

Lawrence, United States Genesis Health Clubs Full time
This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.

Duties and Responsibilities:
  • Executes procedures as outlined by front desk manual
  • Answer phones, take messages and transfer calls
  • Knowledgeable of Clubs amenities and surroundings
  • Communicates kindly and sincerely using members name
  • Attends all staff and club meetings and events
  • Establish and maintain professional relationships with members and staff
  • Ensures front desk is clean, maintained and organized at all times
  • Ability to respond quickly and appropriately to emergency situations
Expectations:
  • Present a professional demeanor at all times when representing the Genesis Health Clubs
  • Provide input in developing strategies to support club goals and objectives
  • Ability to respond to common inquiries or complaints from members
Job Requirements: 
  • Available to work weekends and evenings and holidays
  • Must hold current CPR certification or obtain within 60 days of start date
  • Ability to work well with others
  • Experience in cash handling and credit cards
  • Customer service abilities
Physical Requirements: 
  • Ability to stand for long periods of time
  • Ability to lift up to 35 pounds
  • Ability to communicate with guests and other associates, including reading, writing and speaking