Client Service Representative

3 weeks ago

Oklahoma City, United States Heartland Veterinary Partners Full time

Position Purpose

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

CSR Competencies

· Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.

· Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.

· Communicating: Conveying instructions to clients and teammates to ensure successful patient care.

· Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.

· Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.

· Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities

· Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.

· Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.

· Processes cash, checks, charge card payments and credit account payments.

· Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.

· Assists in the updating of client/patient files, as needed.

· Prepares and sends client correspondence.

· Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.

· Performs a backup of the computer system on a regular basis, as directed.

· Performs and oversees the performance of posting daily business.

· Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.

· Answers incoming telephone calls applying proper telephone etiquette.

· Presents clients with medications, instructions, new client kits and any other take home items.

· Handles emergency situations with great care, patience, and following established clinic policies and procedures.

· Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

· Full or part-time

· Ability to work on weekends

· High school diploma or equivalent

· Previous veterinary experience preferred

· Client satisfaction references preferred

· Practices OSHA safety techniques including proper PPE

Benefits Offered

· Paid time off

· Health insurance; dental insurance; vision insurance

· Retirement benefits or accounts

· Bonus incentive

· Flexible work schedules

· Career and professional development

· Employee Assistance Program

· Employee Referral Progra

  • Client Service Representative

    3 weeks ago

    Oklahoma City, United States Vcacareers Full time

    **Client Service Representative** Category: Hospital Client Service Location: East Harwich, MA, US **Job Description:** Job Description: Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service...

  • Client Services Representative

    5 days ago

    Oklahoma City, United States Summit Financial Group, Inc. Full time

    JOB SUMMARY/ORGANIZATIONAL IMPACT:The Client Service Representative I is a strategic support position for the Benefit Department and is an important point of contact for our clients. The Client Service Representative I position must be highly responsive to client requests and be able to proactively identify client issues.ESSENTIAL JOB FUNCTIONS:Answer phone...

  • Client Services Representative

    7 days ago

    Oklahoma City, United States Summit Financial Group, Inc. Full time

    JOB SUMMARY/ORGANIZATIONAL IMPACT:The Client Service Representative I is a strategic support position for the Benefit Department and is an important point of contact for our clients. The Client Service Representative I position must be highly responsive to client requests and be able to proactively identify client issues.ESSENTIAL JOB FUNCTIONS:Answer phone...

  • Client Services Representative

    6 days ago

    Oklahoma City, United States Summit Financial Group, Inc. Full time

    JOB SUMMARY/ORGANIZATIONAL IMPACT:The Client Service Representative I is a strategic support position for the Benefit Department and is an important point of contact for our clients. The Client Service Representative I position must be highly responsive to client requests and be able to proactively identify client issues.ESSENTIAL JOB FUNCTIONS:Answer phone...

  • Client Services Representative

    6 days ago

    Oklahoma City, United States Summit Financial Group, Inc. Full time

    JOB SUMMARY/ORGANIZATIONAL IMPACT:The Client Service Representative I is a strategic support position for the Benefit Department and is an important point of contact for our clients. The Client Service Representative I position must be highly responsive to client requests and be able to proactively identify client issues.ESSENTIAL JOB FUNCTIONS:Answer phone...

  • Client Service Representative

    2 weeks ago

    Pearl City, United States VCA Animal Hospitals, Inc. Full time

    Client Service Representative. Front Office Staff. Receptionist Location: 98-1254 Ka?ahumanu St, Pearl City, HI 96782 Join our VCA Family & Oahu Veterinary Specialty Center Team! ABOUT US:Opening in 1997 as a small two doctor practice working normal Client Service, Representative, Service, Hospital, Animal Care, Retail, Client, Animal

  • Client Service Representative

    6 days ago

    Atlantic City, United States Atlanticare Regional Medical Center, Inc. Full time

    Position Summary: The Client Services Representative provides office support for the clinical units within ABH. The Representative answers phones and processes clients as they arrive for their appointments. The Client Services Representative also ensures the timely and organized scheduling of staff and patient appointments, collection of patient fees, and...

  • Client Service Representative

    1 week ago

    Cooper City, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a...

  • Client Service Representative

    2 weeks ago

    Cooper City, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable...

  • Client Service Representative

    6 days ago

    Atlantic City, United States AtlantiCare Full time

    Job DescriptionPosition Summary:The Client Services Representative provides office support for the clinical units within ABH. The Representative answers phones and processes clients as they arrive for their appointments. The Client Services Representative also ensures the timely and organized scheduling of staff and patient appointments, collection of...

  • Client Service Representative

    3 weeks ago

    Park City, United States CareerBuilder Full time

    Job Description Job Description Job Duties Client Service Representative Our expectation is for a client Service representative is to be the joyful face of the Bark City Veterinary Specialists Enthusiasm is the key to this position Deep desire to coordinate and achieve Client satisfaction Desire to maintain smooth communication between client and clinician...

  • Client Service Representative

    3 weeks ago

    Park City, United States Beale's Best LLC Full time

    Job DescriptionJob DescriptionJob Duties Client Service RepresentativeOur expectation is for a client Service representative is to be the joyful face of the Bark City Veterinary SpecialistsEnthusiasm is the key to this positionDeep desire to coordinate and achieve Client satisfactionDesire to maintain smooth communication between client and clinician for...

  • Client Services Representative

    7 days ago

    Jersey City, United States AGame Solutions Full time

    Agame Solutions has just opened a customer service position in the Jersey City area. We are one of the largest and fastest-growing Sales Firms in the area and we are looking to expand even further. We offer full-time positions, full training, and advancement opportunities within our company as well.We Provide:Complete TrainingWeekly Bonuses and...

  • Specialty Client Service Representative

    2 weeks ago

    Pearl City, United States VCA Animal Hospitals, Inc. Full time

    Client Service Representative - Specialty Departments. Front Office Staff. Receptionist Location: 98-1254 Ka?ahumanu St, Pearl City, HI 96782 Join our VCA Family & Oahu Veterinary Specialty Center Team! ABOUT US:Opening in 1997 as a small two doctor Client Service, Representative, Service, Hospital, Animal Care, Retail, Client, Animal

  • Client Support Representative II

    3 weeks ago

    Oklahoma City, United States Solera, Inc. Full time

    Client Support Representative, Remote Who We Are Enservio provides services that help adjusters and claims professionals solve one of the biggest issues in property insurance – quantifying and valuing what’s inside a policyholder’s home. Minimizing back and forth with our customer by providing them the most accurate settlement reports to aid in their...

  • SR. Client Services Representative

    3 weeks ago

    Kansas City, United States Insight Global Full time

    An employer is looking to add a Sr. Client Service Representative to their team. This person can sit in Kansas City, MO Chicago, IL, Austin, TX, Columbia, MO, Raleigh, NC, St. Louis, Los Angeles, CA, San Diego, CA or Washington, DC. The Client Services Representative is responsible for developing trusted, consultative relationships with key clients through...

  • Sales Representative

    3 weeks ago

    Phenix City, United States Alfa Insurance Sales Representative Full time

    Job DescriptionJob DescriptionBenefits/PerksAnnual incentive reward trip for top performers to beautiful destinations in the southeastOpportunity for annual performance bonusDiscounts on your auto insurance (underwriting approval required)Benefits include: Health, dental, supplemental cancer, vision insurance, and 401(k) plan,Paid time off bank including 3...

  • Client Service Representative

    1 week ago

    Lenoir City, United States Innovetive Petcare Full time

    Client Service RepresentativeDepartment: Receptionists Employment Type: Full Time Location: Lenoir City, Tennessee Compensation: $16.00 - $17.00 / hour Description We aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We are not just a veterinary company, but a vision. We love...

  • Client Service Representative

    2 weeks ago

    Lenoir City, United States Innovetive Petcare Full time

    Client Service RepresentativeDepartment: ReceptionistsEmployment Type: Full TimeLocation: Lenoir City, TennesseeCompensation: $16.00 - $17.00 / hourDescriptionWe aim to break the mold of stuffy and impersonal veterinary care. We dream big, love everyone, have fun at work, and excel TOGETHER. We are not just a veterinary company, but a vision. We love animals...

  • Client Service Representative

    2 days ago

    Kansas City, United States Marquee Event Group Full time

    Find A Location Please enter a street, city, or ZIP code. ** Client Service Representative - Kansas City - Kansas City** **Job Description** Client Services Representative (CSR) Marquee Event Rentals is the premier Event Planning Company. Marquee combines great people and products to provide our customers with more event expertise and the deepest inventory...