Wellness / Retreats Sales Manager

2 months ago

Riviera Beach, United States Highgate Full time

Overview

The Wellness Retreats Sales Manager will be responsible for driving sales and ensuring the growth of our wellness retreat offerings. This role requires a passion for wellness, excellent communication skills, and a proven track record in sales.

Responsibilities

General Requirements

Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Participate in coverage as required. Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.

Duties & Functions

Sales Strategy & Execution: Develop and implement effective sales strategies to drive revenue growth for our wellness retreats. Identify new market opportunities and build relationships with potential clients and partners. Achieve and exceed sales targets and KPIs set by the Director of Sales. Client Relationship Management: Establish and maintain strong relationships with existing and potential clients. Provide personalized and attentive service to clients, ensuring their needs and preferences are met. Handle client inquiries, provide detailed information about our retreats, and close sales. Marketing & Promotion: Collaborate with the marketing team to develop promotional materials and campaigns that highlight the benefits of our wellness retreats. Represent the company at industry events, trade shows, and networking functions to promote our offerings. Product Knowledge & Training: Stay updated on industry trends and competitor offerings to provide insightful recommendations to clients. Train and mentor junior sales team members on best practices and product knowledge. Administrative Duties: Prepare and present regular sales reports to the Director of Sales. Maintain accurate records of sales activities and client interactions in the CRM system. Coordinate with the operations team to ensure seamless delivery of retreat experiences to clients.

Qualifications

Education & Experience:

· Bachelor’s degree in Business, Marketing, Hospitality, or a related field.

· Proven experience in sales, preferably within the wellness, travel, or hospitality industry.

· Strong understanding of wellness concepts and holistic health practices.

· Excellent communication, negotiation, and interpersonal skills.

· Ability to work independently and as part of a team.

· Proficiency in CRM software and MS Office Suite.

· Willingness to travel as needed.

· Must have a valid driver’s license in the applicable state.

Physical requirements:

· Long hours sometimes required.

· Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

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