Credit Investigator Eastern Region

Job ID: TYA

Job Title: Credit Investigator Eastern Region
Location: Alpharetta, GA
Duration: Months

Job Description:

Company Background:
Our client, a major employer in the area, is looking for a Credit Investigator Eastern Region to be part of its team in its North American operations.

Project summary:
To complete all requested credit investigation at or exceeding dealer service levels. Phone-based role where you will be needed to make inbound and outbound calls and strive for daily phone service of %.

Scope of work:
Includes the below items, via inbound/outbound phone calls to credit applicants and use of approved credit investigation tools: Verify Proof of Residence Verify Proof of Income Verify Phone Number Investigate/Verify Initial Fraud Alerts Investigate/Verify Extended Fraud Alerts Investigate/Verify Active-Duty Military Fraud Alerts Submit SSA- forms Respond to requests for additional investigation (Returned via ARW when investigation request is received to the Credit Analyst (CA) advising that it is outside of scope. Follow all credit investigation policies and procedures as outlined in articles found in SRM Knowledge and FOPP (see links above), using the proper credit investigation tools and proper notation of applications. Communicate in a professional manner. Always maintain a high level of professionalism in verbiage and tone when interacting with applicants and leaving messages. Compile and analyze credit information gathered by investigation. Obtain information about potential creditors from banks, credit bureaus, and other credit services, and provide reciprocal information if requested.
What specific TFS departments will they interact with? TFS DSC Credit Teams
Requirements:
Must Haves: Excellent written and communication skills Phone based experience (inbound/outbound calls) PC literate with good typing skills (- WPM) Minimum education level of a high school graduate The expectation is that these people will be available to work on days a week with two of those days being Saturday and Monday mandatory.
Required Work Hours:
AM- PM Monday – Sat. in each applicable time zone. There will be a variety of scheduling options within the hours ( - PM, - PM, - PM, - PM, etc. with hour lunch) as each time zone will have flex shifts to cover high volume days, Monday, and Saturday. For business continuities the corporate partners will have Sunday and one of the following weekdays off: Tuesday, Wednesday, Thursday, or Friday.

Holidays Off: Thanksgiving and Christmas

This is a long-term role that the managers can see the candidate moving into a Contract's Analyst role full time but this is based on the business need and performance.
This is an entry level role
Collections/Customer Service background is fine

Dress Code
Guidelines for appropriate attire
You should wear business attire when you are representing the Company. These instances may include interactions with dealers, suppliers, visits with special guests, or other similar situations. However, a day spent in the office may allow for a more casual choice.
Although it is not feasible to list every type of attire that is acceptable or unacceptable, the following guidelines will help you determine what is appropriate to wear to work. Clothing should always reflect a professional image, be clean and neat in appearance and fit in a manner that is appropriate for a business environment.

Examples of appropriate attire:
Suits and ties Sports coats and slacks Skirts and dresses Capri/cropped pants Jeans (standard/classic fit) Sleeveless tops Dress sandals, open-toed shoes Clean, neat athletic shoes
Examples of inappropriate attire:
Clothes with holes, rips, fraying, etc. Halter tops, spaghetti straps, strapless tops, tank tops, muscle shirts Flip flops, beach sandals Sweatpants Shorts T-shirts with printed logos (shirts with Toyota logo are acceptable) Attire that would typically be worn to the beach, gym, or dance club
Education: High School Graduate/GED

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