Travel Care Specialist

3 weeks ago

Alpharetta GA, United States The Travelers Companies, Inc. Full time

Taking care of our customers, our communities and each other. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. the skills, education, training, credentials and experience of the candidate; As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Target Openings
Reports to Specialist Manager, Boiler & Machinery. Performs boiler and machinery risk assessments and claim investigations on the most complex risks and provides high quality reports to business partners to allow for informed decisions to maximize profit and growth consistent with business goals. Manage workload and travel within an assigned a large cross-regional territory by utilizing all available resources; The incumbent is recognized as a B&M risk control expert by customers, peers and business partners. In this role, works independently to manage jurisdictional inspection workload within an assigned territory. Respond to customer requests and helps customers understand and mitigate risks associated with equipment breakdowns.
Conduct risk evaluations which identify key objects, evaluate risk, and develop Risk Control recommendations and report findings necessary to determine insurability and/or maintaining profitability (e.g., description of the operation, key objects, bottlenecks and general conditions) report findings of probable exposures and/or unexpected risk to appropriate Boiler & Machinery staff (e.g., Account Executives, Marketing Executives). Participates as a member of the Field Office or HO CURE Committee as required.
Evaluates uncommon occupancies, equipment and processes for loss exposures. Working collaboratively with other BM RC staff, develops appropriate recommendations for controls necessary to minimize exposure to breakdown. Helps underwriting staff understand loss potentials.
Promptly investigate claims as requested by the claim department. Evaluate elements of the claim, extent of damage, invoice review, and cause of loss. Effectively communicate, document, and report findings to appropriate member(s) of Boiler & Machinery staff.
Serve in the Account Manager role for a designated account, agent, or broker. Participate in marketing calls, conduct presentations to sell risk control and its services. Assist in the development and delivery of training seminars.
Demonstrates an “expert” knowledge understanding of mechanical and electrical principles especially as they relate to actions necessary to prevent equipment breakdowns. Has mastered Risk Control computer systems applications relevant for their area.
Has a solid understanding of equipment breakdown insurance.
Creates customer satisfaction by demonstrating the value of inspection and/or risk control services.
Problem Solving and Root Cause Analysis abilities
Effectively helps others to improve.
Manages own work and seeks help as necessary.
verbally and in writing as necessary,
National Board of Boiler and Pressure Vessel Inspector’s Inservice commission preferred.
10 years risk control experience in the B&M insurance industry.
Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.

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