Escalation Analyst

Found in: beBee S US - 2 weeks ago

Alpharetta, United States Motion Recruitment Full time

Escalation Analyst (Regulatory Agencies)

6-month contract (potential extension)

Hybrid: 2-3 days onsite per week

Our client, is looking for an Escalation Analyst to join their Special Ops team tasked with responding to all the claims from regulatory agencies requesting information.

 

Responsibilities

Handle all high-level regulatory consumer escalated complaints including Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), Attorney General Offices (AG), and all other regulatory agencies. Identify instances of fraud and investigate fraudulent activities. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions

 

Required Skills & Experience

Analytical thinking and decision making on questions pertaining to consumer information including Personal identifiable Information (PII), Sensitive Personal Identifiable Information (SPII) and Fair Credit Reporting Act (FCRA) regulations Experience working on regulatory compliance claims and complaints Experience performing routine tasks following specific instructions or under supervision Business Expertise Proficient oral and written communication skills to exchange information

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