Operations Manager
3 months ago
Job Details
Description
Position Summary
As an Operations Manager at Fitness Connection, you'll oversee all aspects of the Front Desk, Kids Club operations, and any subordinate management staff. This role includes overseeing cleanliness, maintenance, general administration, customer service, and revenue production. Leading the Connection Specialists team, you ensure that club operations run smoothly and efficiently, fostering a welcoming and organized environment for both members and staff.
Your Day to Day Responsibilities
Management & Leadership: Manage and supervise Connection Specialists, Kids’ Club Associates, and any subordinate management staff to ensure adherence to policies and procedures. Motivate the team to provide superior customer service and uphold company standards. Prepare and submit staff schedules within budget to the Club Manager for approval. Ensure timely opening and closing of the club and Kids Club. Oversee staff uniform compliance and proper appearance. Operations Support: Ensure that all front desk operations adhere to company policies and procedures. Manage front desk systems including member check-in and guest registration. Train staff in customer service excellence and handle customer service issues and member complaints with professionalism. Oversee daily banking, drawer counts, and shift reports for accuracy. Monitor and control inventory of office, janitorial, and retail supplies. Retail Management: Manage retail and concession sales, ensuring products are fully stocked and rotated. Set daily and weekly sales goals for Connection Specialists. Train staff on product knowledge and sales techniques. Conduct inventory controls and maintain a minimum 25% profit margin on retail sales. HR/Payroll and Administrative Duties: Hire, train, and supervise all Connection Specialists and Kids Club staff, emphasizing customer service excellence and compliance with health and safety standards. Ensure payroll is submitted on time and within budget, closely monitoring departmental expenditures. Manage employee performance, address personnel issues promptly, and foster a collaborative work environment. Attend management meetings and actively participate in training and development programs, advocating for continuous learning.Requirements
Positive attitude and ability to motivate staff. Strong leadership, motivational, and communication skills. Understanding of cash handling procedures and basic financial management. Proficiency in front desk software systems like Paycom and SharePoint, and a comfort with adapting to new technologies. Physical ability to work long hours and handle up to 45 pounds. Minimum one year experience at front desk or related industry experience preferred. High school diploma or GED required; management experience in hospitality/retail is a plus. CPR and AED certification required.About Fitness Connection
Fitness Connection is a full-service, all-inclusive health club that is rapidly expanding across North Carolina, Nevada, and Texas. We are dedicated to providing an exceptional fitness experience to all members, including underserved communities, for a healthier lifestyle. Our facilities boast modern amenities like Group Classes, Cycling Studios, basketball courts, and comprehensive locker rooms, ensuring that every member finds something to love at Fitness Connection.
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