Network Operations Manager
3 weeks ago
Our Client is currently seeking an Network Operations Manager
Full time Direct hire
Responsibilities:
- Manage operational activities and provide oversight and direction for the operation and support of IT Network systems.
- Manage issues proactively, including timely resolution and the identification of remediation opportunities. Identify and resolve systemic issues to prevent them from repeating.
- Review and approve any request prioritizations. Partner with managed service providers, ensuring delivery against agreed upon service levels and strive to continually improve overall service delivery of operational activities.
- Create and maintain internal documentation to bring consistency, repeatability, and efficiency to the day-to-day operations.
- Establish and maintain standard operating procedures to maximize efficiency and measure key performance indicators, consistently working to improve those metrics.
- Develop and maintain vendor governance processes to maximize the value of delivered services and optimize operations.
- Assist in evaluation, design, testing and implementation of network technology solutions and line of business applications.
- Play an advisory role in IT projects to ensure that proposed solutions are in-line with operational capabilities of network services tower.
- Maintain lifecycle and currency of network equipment and services.
Qualifications
- Bachelor's degree in Computer Science, or similar field preferred.
- 7+ years of work experience in an IT delivery role, preferably in Network Solutions.
- Ability to assess and communicate Network concepts and practices, with both business and IT stakeholders.
- Experience with outsourced vendor and vendor contract management, including SLA review.
- Experience identifying operational issues and recommending and implementing strategies to resolve.
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Knowledge of Aruba routing/switching technologies (or equivalent), traffic engineering, and experience interpreting and taking action on alert management and performance management reports.
- Prior experience in design, implementation and operations of IT Network solutions working with managed services provider(s).
- CCNP/CCIE certification. (preferred)
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