Level 2 Storage Administrator

2 weeks ago

Louisville, United States Excell Full time

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the eXcell team.

Our client has a brand new opportunity for a qualified Level 2 Storage Administrator to join their team onsite in Louisville, KY. This resource can be onsite or remote but must work EST hours, from 3pm to 12am, Monday to Friday.

Duties and Responsibilities:

  • Consult, install, configure, monitor, and provide subject matter expert support of Area Network (SAN), Network Attached Storage (NAS), and associated technologies, proactive and reactive
  • Ensure data is accessible through secured protocols and recommended vendor and industry standards
  • Participate in major incident and client consultation calls as the subject matter expert in storage technical areas
  • Provide technical guidance to Junior and mid-level storage Administrators, client technical teams, and IT systems managers
  • Proactively manage SAN and NAS storage environments by monitoring alerts, incoming work pipelines, and by troubleshooting complex hardware and performance issues
  • Interface with storage technology vendors to resolve complex challenges
  • Own the activities for knowledge documentation and operational standards for storage management activities
  • Report scheduling and analysis
  • Patch management for all systems
  • Participate in change control lifecycle activities
  • Maximize the storage infrastructure functionality and recommend optimal improvements for availability, performance, and disaster recovery readiness
  • Monitor hardware and hosted software performance, firmware versions and security compliance, as suggested by vendor best practice documentation and client senior technical teams
  • Engage hardware vendors to request assistance with complex issues not documented in knowledge articles
  • Participate in the knowledge management practice by routinely creating, reviewing, and removing knowledge articles and Standard Operating Procedures for common or complex storage equipment management activities
  • Monitor work pipelines in ServiceNow, email, and phone, for incoming or pending incidents, requests, and change tasks
  • Manage workloads and ensure defined metrics are met daily
  • Participate in Change Enablement Practice Lifecycles
  • Participate in client facing meetings as a subject matter expert and answer questions about client-owned technology, functionality, configuration, and challenges
  • Provide recommendations to client for environmental stability, as suggested by the technology vendor
  • Resolve any escalated incidents and participate in troubleshooting calls with the incident management team as well as client technical groups

Skills and Qualifications:
  • Associate's degree preferred in computer science or equivalent experience
  • Minimum 3+ years of experience in storage / technology environment or related field
  • ITIL v3 or v4
  • Storage Certs in EMC, NetApp products, or other relevant Storage Tech
  • Technical Competencies in
    • CISCO and Brocade SAN Switches
    • Dell EMC Clariion / VNX / VNXe / Isilon / VPLEX
    • Client, Dell, IBM SAN Storage Technologies
    • HPE 3Par
    • NetApp Data ONTAP
    • NetApp FAS and AFF
    • Pure Storage
    • Storage clustering concepts and basic understanding of Access Lists functionality for client, windows and unix / linux Operating Systems
    • Understanding of Cloud Storage Technologies
  • Good problem solving skills
  • Organizational and analytical skills
  • Strong communication skills
  • Ability to multitask
  • Proficiency in storage hardware, software and / or Linux / Unix Operating Systems
  • ServiceNow functionality and usability


Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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