Level 2 Backup Administrator

4 weeks ago

Louisville, United States Excell Full time

Find out why eXcell is the employer of choice for contractors Join eXcell and enjoy our generous employee benefits

Our client has a brand new opportunity for a Level 2 Backup Administrator to join their team in Louisville, KY. This resource can be onsite or remote but must work EST hours, from 3pm to 12am, Monday to Friday. This role will function as a Junior Engineer in a managed services environment supporting a variety of customers ranging from medium size business to large enterprise.

Duties and Responsibilities:

  • Support a variety of backup configurations and platforms
  • Perform routine systems maintenance, upgrades, and administration
  • Responsible for development, documentation, and standardizing preventative maintenance routines to ensure system availability and performance standards on production systems
  • Troubleshoot incidents and provide resolution within defined service level agreements (SLAs)
  • Communicate effectively with Backup Team Lead / IT Systems managers and within infrastructure teams
  • Schedule and enable backup based on standardized procedures detailed in the Operational Run Book and to meet customer agreed upon standards
  • Proactively monitor and report performance utilization of backup technologies
  • Capacity planning and road mapping to keep the backup infrastructure in 'evergreen' mode
  • Configuration, layout, and performance tuning of backup infrastructure
  • Provide analysis of Environment and Best Practice knowledge transfer
  • Perform necessary backup infrastructure maintenance in accordance with customer's change management policies
  • Ensure that the backup technologies are updated with current, stable, and compliant architecture that meets enterprise standards
  • Generate regular operations reports using storage vendor's supplied tools
  • Follow ITIL (Information Technology Infrastructure Library) practices for Change Management
  • Participate in Root Cause Analysis reviews when applicable
  • Active participation in Disaster Recovery planning and exercises when required
Skills and Qualifications:
  • Bachelors degree preferred in Computer Science or equivalent experience
  • Minimum 3+ years of experience in a Backup Infrastructure hardware and software environment
  • Experience with EMC, Veeam, Cohesity and other Content Addressable Storage products
  • Special Certifications:
    • ITIL v3 or ITILv4
    • Backup Technology specific certifications
  • Good understanding of data center backup infrastructure(s), VTL and Cloud Storage
  • UNIX, Linux, and Windows server operating system skills including the ability to write and troubleshoot shell scripts
  • Knowledge of job associated database / software / documentation backups
  • Knowledge of Avamar, Data Domain, EMC Networker, NetBackup, CommVault, Veeam, Cohesity
  • Familiarity with VMware, other virtualization technologies, and Cloud technologies
  • Knowledge of job associated programming and scripting languages
  • Possesses strong product / technology / industry knowledge
  • Problem solver with troubleshooting, decision making, and analytical skills
  • Able to work and interact with others in a structured / team environment
  • Flexibility and adaptability to handle competing work demands
  • Excellent verbal and written communication skills
  • Ability to work flexible hours and be on-call
  • ServiceNow functionality and usability


Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell™ Supports Equal Employment Opportunity** eXcell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

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