Host/Hostess - The LineUp at Wai Kai - Ewa Beach
Found in: Lensa US P 2 C2 - 2 weeks ago
Follow all safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. Ensure adherence to quality expectations and standards.
RESPONSIBILITIES:
- Ability to satisfactorily communicate effectively with guests, management and co-workers to their understanding
- Ability to provide legible communication
- Ability to compute basic mathematical calculations
- Ability to communicate and understand guests' service needs
- Ability to be well organized, maintain concentration and think clearly when providing service to Guests within any given period
- Ability to exercise good judgments in determining potentially intoxicated guests
- Ability to maintain good coordination while servicing the guest quickly
- Ability to exert physical effort in transporting menus, lanterns, ice buckets and other items from service areas to guests
- Ability to endure abundant physical movements in servicing guests throughout the work areas
- Maintain confidentiality of guest(s) information at all times
- Ability to perform job functions with minimal supervision
- Ability to work cohesively with co-workers as part of a team
- Maintain complete knowledge of table and lounge numbers, stations, proper table set ups, area and table capacities, hours of operation, menus, and price range
- Daily cleaning of FOH areas including sweeping, mopping, and wiping tables/chairs
- Other duties as assigned
- Maintain complete knowledge of the reservation system
- Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
- Legibly document reservations when system is down and distribute orders to respective personnel for preparation or order
- Anticipate guest(s) needs, respond promptly, and acknowledge guest(s) even when busy
- Maintain positive guest relations
- Be familiar with all services/features and activities to respond accurately to any guest(s) inquiry
- Preferred: ServSafe Certification
- Strong communication skills with customers and staff, both written and verbal
- Strong organizational aptitude
- Preferred: Six months of experience in host/hostess position
- Willing to work long hours as needed
- This position requires standing, walking, bending, and kneeling
- Ability to lift 25 pounds occasionally
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