Host/Hostess

1 month ago


Pismo Beach, United States Quorum Hotels Full time
Description

The Inn at the Pier is looking for Host/Hostess to join the team

The Host/Hostess is responsible for welcoming guests in a warm and friendly manner, seating guests and manage the seating chart, monitor bar activity to determine seating and dining flow, respond to guest inquiries and requests in a timely, friendly and efficient manner and perform opening and closing duties, as assigned.

Hourly Rate: $18

Essential Requirements:
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming (per brand standards).
  • Maintain regular attendance in compliance with the hotel's scheduling that will vary according to hotel business levels.
  • Always comply with standards and regulations to encourage safe and efficient bar operation.
  • Always maintain a friendly and warm demeanor.
  • In addition to knowledge of Lot 12, must possess knowledge of hotel outlet hours of operation, hotel activities, meeting room locations, and in-house functions.
  • Able to operate the POS computer system.
  • Use proper phone etiquette and phone procedures.
  • Effectively utilize all opening and closing checklists.
  • Knowledge of Alcohol Awareness and requests identification from guests to verify legal drinking age.
  • When necessary, assist in set up tables/rooms according to diagram.
  • Always maintain warm and friendly demeanor.
  • Enjoy working in a team environment.
  • Always use proper two-way radio etiquette when communicating with other employees.
  • Attend meetings as required by management.
  • Able to satisfy and resolve basic food quality and service complaints.
Requirements
  • High School diploma or equivalent.
  • Previous experience in hotel F&B or restaurant.

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