Technical Support Associate

3 weeks ago

Redmond, United States Space Exploration Technologies Corp. Full time

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. TECHNICAL SUPPORT ASSOCIATE, STARLINK Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience. In this role, you will triage, troubleshoot, and resolve technical customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively, and are obsessed with the success of our customers. This role is ideal for someone looking to join a scrappy, early-stage Support team and set the tone for how we help our customers. RESPONSIBILITIES: Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX. Provide technical support to customers using hardware, software, and network expertise. Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business. Collaborate with internal teams, including the Network and Software teams, to create and improve troubleshooting workflows and monitoring tools and resolve technical root cause issues. Create and maintain internal Knowledge Base & Help Center collateral. Test different releases of software and hardware configurations to detect and solve current and future customer issues. Debug and root cause hardware and software issues. Troubleshoot application/hardware issues. BASIC QUALIFICATIONS: High school diploma or equivalency certificate. 1+ years of experience in a front-lines technical support role diagnosing, troubleshooting, or repairing technology products. PREFERRED SKILLS AND EXPERIENCE: Excellent problem-solving skills. Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into simple explanations. Strong attention to detail and time management skills. Demonstrated experience in high-growth, fast-paced environment. Technical aptitude - experience with networking, hardware troubleshooting, software development, etc. Experience configuring and troubleshooting Windows, Linux, iOS, etc. Experience actively using and learning about consumer electronics. Experience debugging Wi-Fi and router functions. Experience using SQL in a work environment. Written/verbal business fluency in Spanish, German, French, Portuguese, Greek, Italian, and/or Ukrainian. ADDITIONAL REQUIREMENTS: Must be available to work scheduled shifts, including holidays. This is not a remote position and will require relocation if not already local to the Redmond, WA area Must be available to work 12 hours a day on one of the following shifts: Shift A: Alternating Weekday Schedule: (6AM - 6PM) Monday - Wednesday Monday - Thursday Shift D: Alternating Weekend Schedule: (6PM - 6AM) Friday - Sunday Thursday - Sunday COMPENSATION AND BENEFITS: Pay Range: Technical Support Associate/Level 1: $29.00/hour Technical Support Associate/Level 2: $31.50/hour Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your to

  • Field Service Technician

    1 month ago

    Redmond, United States Associate Staffing Full time

    This individual will play a crucial role in providing technical support, control, configuration, and maintenance of desktops, laptops, and point of sale (POS) hardware across our enterprise. The ideal candidate should have 1-2 years of IT experience and will primarily collaborate with our hospitality IT team, focusing on the Agilisys POS platform. Knowledge...

  • Field Service Technician

    1 month ago

    Redmond, United States Associate Staffing Full time

    This individual will play a crucial role in providing technical support, control, configuration, and maintenance of desktops, laptops, and point of sale (POS) hardware across our enterprise. The ideal candidate should have 1-2 years of IT experience and will primarily collaborate with our hospitality IT team, focusing on the Agilisys POS platform. Knowledge...

  • Technical Support Specialist

    1 month ago

    Redmond, United States VENDNOVATION LLC Full time

    Job DescriptionJob DescriptionVendnovation provides web-based automated dispensing solutions to multiple industries for both assetmanagement/inventory control and selling of products. Our platform connects vending machines andlockers to the cloud enabling companies to increase operating efficiencies, reduce shrink or increasesales This allows many industries...

  • Technical Research Support

    2 days ago

    Redmond, United States User Research International Full time

    Job DescriptionJob DescriptionSummaryJoin our innovative team as a Research Support Technician, where you will play a pivotal role in the technical setup and support of advanced research sessions involving recording, streaming, and interactive technologies. We are looking for a technically adept individual who is experienced in managing both audio and video...

  • Customer Support Associate, Bilingual Dutch

    8 hours ago

    Redmond, United States Space Exploration Technologies Corporation Full time

    Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional Support, Bilingual, Associate, Technical Support, Customer, Technology, Retail, Skills

  • Senior Technical Services Manager

    18 hours ago

    Redmond, United States Compass Group Poland Sp. z o.o. Full time

    Eurest Salary: $125000/ year Pay Grade:15 Other Forms of Compensation: As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of...

  • Technical Writer

    19 hours ago

    Redmond, United States Aquent Full time

    Aquent is looking for a Technical Writer to work on support content as part of a large team of writers and editors supporting our client's support organization.Responsibilities include:• Develop hyper-focused troubleshooting content, focusing on improving the customer experience.• Create content that takes complex problems and simplifies the steps for...

  • Senior Consultant, Technical Project Management

    1 day ago

    Redmond, United States Artic Consulting Inc Full time

    Senior Consultant, Technical Project Management Artic Consulting is expanding our organization, building a values-driven global organization known for our commitment to excellence and business impact, outstanding working relationships with clients and team members, and leading-edge knowledge in business consulting and technology solutions. Artic Consulting...

  • Consultant, Technical Project Management

    11 hours ago

    Redmond, United States Artic Consulting Full time

    Job DescriptionJob DescriptionOverview Artic Consulting is expanding our organization, building a values-driven global organization known for our commitment to excellence and business impact, outstanding working relationships with clients and team members, and leading-edge knowledge in business consulting and technology solutions. Artic Consulting has an...

  • Technical Project Manager

    1 week ago

    Redmond, United States DevSelect Full time

    Position: Technical Project Manager Type: Contract or Hire Start: Immediately Career-level: Junior to Mid-level Seeking a Technical Project Manager to join one of our client teams. The qualified candidate will possess the skills in the area of technical demos involving the Microsoft technology stack. Job Duties: Maintain ongoing technical proficiency of...

  • Senior Consultant, Technical Project Management

    4 hours ago

    Redmond, United States Artic Consulting Full time

    Job DescriptionJob DescriptionOverview Artic Consulting is expanding our organization, building a values-driven global organization known for our commitment to excellence and business impact, outstanding working relationships with clients and team members, and leading-edge knowledge in business consulting and technology solutions. Artic Consulting has an...

  • Technical Project Manager

    21 hours ago

    Redmond, United States People Tech Group Full time

    Role:- Technical Project Manager Duration: Full Time with People Tech Group Client: Microsoft. Amazon We are seeking an innovative Technical Program Manager to contribute to the growth of our company’s technology products. This role includes duties as manage and guide through the various stages of product development and collaborating with different teams....

  • Technical Project Manager

    2 weeks ago

    Redmond, United States People Tech Group Inc Full time

    Role:- Technical Project ManagerDuration: Full Time with People Tech GroupClient: Microsoft. AmazonWe are seeking an innovative Technical Program Manager to contribute to the growth of our company’s technology products. This role includes duties as manage and guide through the various stages of product development and collaborating with different teams....

  • Technical Project Manager

    2 weeks ago

    Redmond, United States People Tech Group Inc Full time

    Role:- Technical Project ManagerDuration: Full Time with People Tech GroupClient: Microsoft. AmazonWe are seeking an innovative Technical Program Manager to contribute to the growth of our company’s technology products. This role includes duties as manage and guide through the various stages of product development and collaborating with different teams....

  • Technical Project Manager

    2 weeks ago

    Redmond, United States People Tech Group Inc Full time

    Role:- Technical Project ManagerDuration: Full Time with People Tech GroupClient: Microsoft. AmazonWe are seeking an innovative Technical Program Manager to contribute to the growth of our company’s technology products. This role includes duties as manage and guide through the various stages of product development and collaborating with different teams....

  • Technical Designer

    3 weeks ago

    Redmond, United States The Pokémon Company International Full time

    Get to know The Pokémon Company International The Pokémon Company International, a subsidiary of The Pokémon Company in Japan, manages the property outside of Asia and is responsible for brand management, licensing, marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website. Pokémon was...

  • Audio Visual Support Technician

    1 day ago

    Redmond, United States Compass Group USA Inc Full time

    Eurest Salary: $26 - $27/hour Pay Grade: [[payGrade_obj]] Other Forms of Compensation: As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As...

  • Billing Support Engineer

    1 month ago

    Redmond, Washington, United States Nityo Infotech Corporation Full time

    As a Support Engineer on billing team you will be a business critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.Responsibilities You will be responsible for working on Subscription/billing platform daily operational activities that is handling cases that are assigned via duty managers...

  • Billing Support Engineer

    1 month ago

    Redmond, United States Nityo Infotech Corporation Full time

    As a Support Engineer on billing team you will be a business critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.Responsibilities You will be responsible for working on Subscription/billing platform daily operational activities that is handling cases that are assigned via duty...

  • Technical Director

    3 weeks ago

    Redmond, United States RUN Studios Full time

    Since 2007, RUN Studios has created world-class creative content for prominent and emerging brands, bringing together talented artists, savvy producers, authentic storytelling, and business intelligence to tell compelling brand stories that evoke inspiration and engagement. With deep roots in video production and motion design, RUN Studios creates media...