Billing Support Engineer

4 weeks ago


Redmond, United States Nityo Infotech Corporation Full time

As a Support Engineer on billing team you will be a business critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.Responsibilities You will be responsible for working on Subscription/billing platform daily operational activities that is handling cases that are assigned via duty managers or the ticketing system. Support end users on migrations and building their infrastructure on Azure Cloud. You will technically interface with Microsoft architects & developers to provide technical solutions to our customers.Technical Skills Technical understanding of commerce platform concepts and procedures including online services Order to Cash operations and general billing and commerce systems processes (e.g. invoicing credit card transactions). Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture Online Account/Login troubleshooting skills. Exploratory learning skills.Time of operationThis team will be in 24X7 shift model. Therefore should be flexible to cover during holidays and weekends to accommodate MS roster.



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