Service Coordinator/Dispatch

3 weeks ago


Spokane Valley, United States Executech Full time
General Summary:
The IT Service CoordinatorDispatch performs a critical role in ensuring high-quality IT support and services for our clients and internal teams. They manage the daily allocation of technical resources based on the service requests from clients. They also communicate and coordinate effectively with technical teams and clients throughout the service process.
This position involves entering client ticket requests into the ticketing system, scheduling, and dispatching service engineers for remote or onsite service according to the urgency and the contractual service level agreement (SLA). The aim of this role is to deliver a smooth and efficient IT support experience for all technicians and clients.

Position Responsibilities:
  • Managing the service desk ticketing process and ensuring the IT service level agreement is met.
  • Entering trouble-tickets into the ticketing system that come in from phone calls.
  • Triage service requests as they arrive into the ticketing system and scheduling technicians.
  • Coordination of all IT support team to ensure maximum utilization of billable resources
  • Escalating trouble-tickets to the appropriate technician.
  • Monitoring trouble-tickets to ensure timely completion.
  • Attend daily morning meeting to identify priority tickets and escalation tickets.
  • Realtime time entry accounting for work performed.
  • Organizing IT support team to maximize our response to client requests.
  • Maintain necessary communication with clients: provide them with updates on incident status and alert them to forthcoming changes or scheduled downtime.
  • Assisting technicians as needed.
Knowledge, Skills, and/or Abilities Required:
  • NON-TECHNICAL ROLE: Basic computer and operating system knowledge
  • Willingness to gain understanding of support tools, techniques, and how technology is used to provide IT services.
  • Must be flexible, prioritize workload, able to manage multiple tasks.
  • Ability to shift focus and priorities throughout the day.
  • Ability to effectively handle stress and pressure consistent with the job duties and industry.
  • Ability to pay close attention to detail while performing technically detailed tasks.
  • Professional, pleasant, and patient in demeanor
  • Excellent organizational, written, and verbal communication skills are necessary.
  • Is self-motivated and can be self-directed when necessary.
  • Enjoys sharing information, supporting others, and working on a team to achieve team goals.
  • Ability to provide accurate time estimates for how long a task will take.
  • Excellent time management and organizational skills
Requirements:
  • Ability to prioritize tasks and adapt to changes quickly.
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care
  • Must be able to work with a team and broad user community.
  • Ability to lift and move >50lb.
  • Must pass a background check.
Credentials and Experience:
  • Previous client service or phone related skills
  • Basic familiarity with computer system support terminology concepts
  • High organization skills a plus


  • Spokane Valley, United States Executech Full time

    General Summary: The IT Service CoordinatorDispatch performs a critical role in ensuring high-quality IT support and services for our clients and internal teams. They manage the daily allocation of technical resources based on the service requests from clients. They also communicate and coordinate effectively with technical teams and clients throughout the...


  • Spokane, United States Executech Full time

    General Summary: The IT Service Coordinator\Dispatch performs a critical role in ensuring high-quality IT support and services for our clients and internal teams. They manage the daily allocation of technical resources based on the service requests from clients. They also communicate and coordinate effectively with technical teams and clients throughout the...


  • Spokane, United States Executech Full time

    Job DescriptionJob DescriptionGeneral Summary:The IT Service Coordinator\Dispatch performs a critical role in ensuring high-quality IT support and services for our clients and internal teams. They manage the daily allocation of technical resources based on the service requests from clients. They also communicate and coordinate effectively with technical...


  • Spokane, United States Apollo Mechanical Contractors Full time

    The Service Dispatcher will be responsible for supporting service technicians with the following tasks including but not limited to: * Maintain the service technician's daily schedules and dispatch the technicians as service calls are completed. * Schedule return trips with customers when parts are in * Maintain the on-call schedule for service...


  • Spokane Valley, United States Mainstream Electric, Heating, Cooling, & Plumbing Full time

    Mainstream Electric, Heating, Cooling, & Plumbing: Our Electric, HVAC, and Plumbing services have brought a SPARK to the Spokane metro area since 2000. Our top notch service and outstanding customer service are what makes Mainstream the 'go to' service company in the area. But where would we be without the heroes on our support team? We'd rather not find...


  • Spokane, United States Pape Material Handling Inc Full time

    Job DescriptionJob DescriptionPAPE’ MATERIAL HANDLING, INC. – SPOKANE, WA FIELD SERVICE DISPATCHER:Are you a detailed-oriented person who thrives in a busy environment? Do you enjoy working with a wide variety of teammates and customers to accomplish a shared goal? If you answered yes to these questions, we would love to hear from you! Pape’ Material...


  • Spring Valley, United States Hanna Interpreting Services, LLC Full time

    **At Hanna Interpreting Services, we deliver more than just words.** Are you ready to embark on an exhilarating journey with our rapidly growing team? Are you passionate about creating a more inclusive and accessible world? If so, we have an exciting opportunity for you to join our dynamic team as an Interpreter Scheduling Coordinator and Dispatcher! We...


  • Spokane, United States Raptor Rooter and Plumbing Full time

    Raptor Rooter & Plumbing is currently hiring for a full-time Dispatch / Customer Service Associate to take calls, manage schedules, and help run the office in the Spokane Valley, WA area. This dispatcher position earns a competitive wage of $17-$24 per hour, based on skills and experience.In addition to great pay and our uplifting culture, we offer our...

  • Dispatcher

    1 month ago


    Jurupa Valley, United States Rosstavi Freight Transport, Inc Full time

    We are seeking a detail-oriented Dispatcher to join our team here at Rosstavi Freight Transport. The Dispatcher will be responsible for coordinating logistics and ensuring the efficient transportation of goods. **Duties**: - Analyze transportation data to optimize delivery routes - Coordinate with drivers and carriers to schedule shipments - Negotiates...


  • West Valley City, United States Service Experts Full time

    Location: 6867 S 700 W, Midvale, UT 84047Seasonal Sales and Service Coordinator - May 25-October 18Reports To: Sales Manager, Operations Manager, Office Manager, or General ManagerStatus: Full-time, Regular positionCategory: SalesPay: $18-$22 (Depending on experience)Join the team of experts and realize your true potential!Why You Should Join the Service...


  • West Valley City, United States Service Experts Full time

    Location: 6867 S 700 W, Midvale, UT 84047Seasonal Sales and Service Coordinator - May 25-October 18Reports To: Sales Manager, Operations Manager, Office Manager, or General Manager Status: Full-time, Regular position Category: Sales Pay: $18-$22 (Depending on experience)Join the team of experts and realize your true potential!Why You Should Join the Service...


  • Valley Park, United States BEIS PLUMBING, LLC Full time

    Beis Plumbing, LLC of Valley Park, MO is looking to hire a full-time Dispatcher - Customer Service Representative. Are you outgoing, goal-oriented, and great on the phone? Do you enjoy providing great client service in a fast-paced office environment? Are you a team player who would like to join an established, respected, and family-friendly company to grow...

  • Dispatcher II

    24 hours ago


    Spokane, United States Spokane Airport Full time

    Salary: $27.27 - $35.97 HourlyLocation : Spokane, WAJob Type: Full-timeJob Number: 2024-0015Department: DispatchOpening Date: 01/23/2024To provide a single access point for emergency personnel, airport administration and the general public to obtain information and report incidents to initiate public safety responses. Examples of Duties / Knowledge & Skills...

  • RN Coordinator

    2 days ago


    Spokane Valley, United States Providence Service Full time

    Description This position serves as member of the infusion team, responding to incoming referrals and informational calls regarding outpatient / home infusion services. The RN Coordinator is responsible for collecting and reviewing clinical information in order to ascertain the appropriate services for the individual referred. This position is responsible...

  • Dispatcher

    2 weeks ago


    West Valley City, United States Mesa Moving Full time

    Job DescriptionJob DescriptionJob Summary The Mesa team is looking for a strong Dispatcher to join us! The ideal candidate will be responsible for coordinating all daily events that have to do with dispatching local crews for packing and loading all shipments that the agency is origin agent on. Answering the phone and handling any situations in operations...


  • Spokane, United States Spokane Regional Emergency Communications (SREC) Full time

    ***This posting is for applicants with current Call Receiver/Dispatch experience. If you do not have current experience, please apply under the Communication Officer entry level posting. *** We’re hiring lateral Communications Officers in Dispatch. If you have at least 2 years’ experience in a similar sized integrated center, we encourage you to check...

  • Dispatcher I

    1 day ago


    Spokane, United States Spokane Airport Full time

    Salary: $21.42 - $27.03 HourlyLocation : Spokane, WAJob Type: Full-timeJob Number: 2024-0014Department: DispatchOpening Date: 01/23/2024To provide a single access point for emergency personnel, airport administration and the general public to obtain information and report incidents to initiate public safety responses.Examples of Duties / Knowledge & Skills...


  • Spokane Valley, United States Providence Service Full time

    Description Patient Care Coordinators provides a variety of receptionist and skilled clerical duties in support of the PMG physician offices. This position is responsible for scheduling patients, obtaining necessary documentation, answering phones, and coordinating aspects of patient care to ensure continuity of care. Position performs prior authorizations...

  • Dispatcher

    4 weeks ago


    Sun Valley, United States ALVAND TRANSPORTATION CORP Full time

    **Benefits**: - 401(k) - Competitive salary - Health insurance **Benefits/Perks** Competitive Compensation Paid Time Off (PTO) Health Insurance **Job Summary** **Responsibilities** - Monitor and communicate routes, location, and driver status with management and clients using online Samsara GPS program. - Answers phones, provides general information...

  • Dispatch

    2 days ago


    West Valley City, United States Area Wide Protective (AWP) Full time

    Company Description AWP Safety Company, is North America's leading traffic control specialist. Our team of 7,800 professionals helps secure 2,000 work zones every day - ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors...