Customer Service Parts Representative
Found in: Lensa US P 2 C2 - 2 weeks ago
Park Industries is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Parts Representative.
In this role, you will be a key player in supporting our customers by expertly handling inquiries about parts orders and facilitating warranty return processes for repairs or replacements. In addition, you'll provide top-notch customer service by swiftly addressing concerns, offering precise information, and managing all parts-related inquiries. Throughout all your interactions, you'll create an outstanding experience for our customers through seamless communication, always ensuring their satisfaction.
Who We Are
Park Industries, born in 1953, is the pinnacle of stoneworking machinery in North America. Rooted in a tradition of excellence and fueled by innovation, we're a family-owned company headquartered in vibrant Saint Cloud, Minnesota. As the largest American manufacturer in our field, we offer top-tier manufacturing facilities, legendary customer service, and trusted guidance from acquisition to operation. Led by the Schlough family into our third generation, Park Industries remains dedicated to excellence and innovation from our Central Minnesota base.
What You'll Do
As a Customer Service Parts Representative at Park Industries, you'll be at the forefront of delivering exceptional support to our customers. Your work will directly impact Park's success and our customers' satisfaction. Your responsibilities will include:
- Becoming an expert in several Park machines and continuing your growth by gaining knowledge of additional machines.
- Handling parts-related inquiries for Park equipment through phone and email, including assessing customer needs, processing orders, and ensuring timely delivery.
- Guiding customers on proper troubleshooting procedures part selection for their Park equipment via phone, email, or messaging.
- Managing parts returns by verifying customer needs, processing paperwork, providing return labels, and ensuring returns reach the Park warehouse or appropriate vendor.
- Making decisions in line with Park's business strategy regarding customer goodwill and warranty.
- Building and maintaining customer relationships while deescalating situations when needed.
- Collaborating with transit companies to locate lost shipments and guarantee timely deliveries.
- Offering over-the-phone machine support for Park Industries' field service technicians and installers, when needed.
- Coordinating with other departments, associates, or vendors to address customer needs.
- Partnering with engineering to provide non-conformance reports (NCR), engineering change requests (ECR), or essential information on issues to identify trends.
- Participating in training and development opportunities offered at Park.
What We're Looking For
To succeed in this role, you'll need:
- A high school diploma or the equivalent
- 1+ years of direct customer service work experience
- 1+ years of experience in a manufacturing environment
- A working knowledge and experience in Microsoft Suite, an ERP System (JDE), phone systems, etc.
- The ability to read and interpret mechanical blueprints, hydraulic and pneumatic schematics and other engineering drawings
Why Join Us
At Park Industries, we're more than just a company-we're a community of innovators, builders, and professionals united by a shared vision of excellence. When you join us, you'll be part of a culture that fosters creativity, collaboration, and continuous learning. In addition to our dynamic work environment, we offer a comprehensive benefits package, including health, vision, and dental insurance, HSA and FSA accounts, a 401k program, tuition reimbursement, and more. Plus, you'll have the opportunity to support our (really amazing) customers and directly impact the success of Park Industries.
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