Customer Care Representative Manager
3 weeks ago
Customer Care Representative Manager - Reorder
Tracking Code
7825-128
Job Description
**SUMMARY OF RESPONSIBILITY:** Customer Care Representative Manager oversees the Customer Care Representative support function at the division level and maintains staff levels to assure that order processing and Account Manager (AM) support needs can be met or exceeded. CCR Manager will work to ensure the timeliness and accuracy of order processing within the division.
**Essential Functions:**
* Manages Customer Care Representatives (CCRs) daily activities.
* Recruits, hires, trains, disciplines and terminates staff as needed.
* Assesses competency, capacity and performance of CCR staff.
* Assures CCRs are effectively supporting the needs AMs within the Division.
* Assures CCRs effectively manage OIP through OIP meetings or delivery planning process.
* Assures that CCRs maintain effective relationships with referrals and customers.
* Assures that CCR staff can work effectively with other staff or departments to move orders in a timely and accurate fashion.
* Works with VP to balance load of OIP to maintain order processing efficiency.
**Other Functions:**
* Works in conjunction with other dept. management to maintain continuity of service, timeliness and accuracy of orders.
* Handles order resolution when escalation is necessary.
* Addresses customer concerns when escalation is necessary.
**The duties listed above are intended only as illustrative of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.**
**QUALIFICATIONS AND COMPETENCIES:**
* Bachelors degree in business or other related field experience is required
* Strong interpersonal skills and problem resolution abilities.
* Strong ability to assess ability and capacity of staff.
* Strong customer service skills and knowledge of order process.
* Knowledge of funding and payer requirements.
* Ability to work in a high paced environment.
Job Location
Houston, Texas, United States
Position Type
Full-Time/Regular
** Apply**
** Share**
#J-18808-Ljbffr
-
Customer Care Representative
1 week ago
St Louis, United States Dent Wizard Full timeCustomer Care Representative Customer Service - Call Center Sunset Hills, Missouri Apply Description Dent Wizard International and subsidiary Know-How Systems Global (KHS) are looking for several Customer Care Representatives to join their team. This is a seasonal, full-time hours role onsite in our office in Sunset Hills, Missouri, and we estimate the...
-
Customer Care Representative
24 hours ago
St Louis, United States Dent Wizard Full timeDent Wizard International and subsidiary Know-How Systems Global (KHS) are looking for several Customer Care Representatives to join their team. This is a seasonal, full-time hours role onsite in our office in Sunset Hills, Missouri, and we estimate the seasonality to run from May through September of 2024.Based at our Know-How Systems office in Sunset...
-
Customer Account Manager
2 weeks ago
St Paul, United States Bell International Laboratories Full timePrimary Objective: The role of the Customer Account Manager is pivotal in bridging the gap between our customers and internal operations, thereby enhancing overall customer satisfaction. This dynamic position involves managing the transition of new products from Project Management to Account Management, and acting as the representative voice of the customer...
-
Customer Care Representative I
1 week ago
St Louis, United States Elevance Health Full timeCustomer Care Representative I, Call Center Locations: Norfolk VA, Las Vegas NV, St. Louis MO, Mason OH, and Winston Salem NC *This is a hybrid position but onsite training will be required based on your location. Hours: Monday - Friday (off Saturday and Sunday) Must be available to work a 8 hour shift within the listed hours in your specified time zone...
-
Client Services Representative
2 weeks ago
St Paul, United States Strategic Staffing Solutions Full timeJOB DESCRIPTION Client Services Representative - Wealth Management Shoreview, MN 12+ months - potential to go perm W2 Rate - $23.00/hr Hybrid Schedule - One week onsite / one week remote; Training will be in three tiers Requires onsite interview - in personRequirements: 2 years customer contact in financial services 6 months experience within...
-
Client Communications Representative
24 hours ago
St Paul, United States Paradox Marketing Full timeWe are urgently hiring a Client Communications Representative to start with one of the most ICONIC Minneapolis business firms! We are a business development and account management firm located in the BEST city. Over the past decade, we have partnered up with brands that have become household names. As a result, we have directly participated in our clients'...
-
U-Box Customer Care Representative
5 days ago
St Augustine, United States U-Haul International, Inc Full timeOperate a flatbed truck (training provided). Operate an 8000-lb propane forklift or a truck-mounted forklift (training provided). Load and unload storage containers for delivery. Transport storage containers to and from specified destinations, e.g., Customer Care, Representative, Commercial Driver, Retail
-
Area Sales Representative
5 days ago
St Paul, United States Murata Americas Full timeMurata Vios is a global medical device company dedicated to creating a paradigm shift in the way healthcare is delivered. Through the utilization of our internet-of-things medical-grade sensors and virtual patient care services, we plan to lower the cost of healthcare and improve patient outcomes. Murata Vios is seeking qualified individuals who contribute...
-
Network Management Representative II
1 week ago
St Paul, United States Elevance Health Full timeTitle: Network Management Representative II Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations. The Network Management Representative II provides comprehensive services to the provider community through researching more complex provider issues. How you will make...
-
Network Management Representative II
13 hours ago
St Paul, United States Elevance Health Full timeTitle: Network Management Representative II Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations. The Network Management Representative II provides comprehensive services to the provider community through researching more complex provider issues. How you will make...
-
Senior Manager, Customer Management Products
1 week ago
St Paul, United States Marriott Full timeJob Number 24043044 Job Category Information Technology Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States Schedule Full-Time Located Remotely? Y Relocation? N Position Type Management JOB SUMMARY The Senior Manager / Product Owner (PO), Customer Management Products is responsible for supporting technologies that...
-
Credit Representative I
7 days ago
St Paul, United States Johnson Brothers Full timeJohnson Brothers is a national family-owned wine, spirits and beer distributor. We've been providing exceptional service to our customers since 1953, representing the world's most famous brands in the beverage industry. The Credit Representative is responsible for the daily monitoring of customer accounts to promote timely payment, reduce customer past due...
-
Customer Service Director
1 week ago
St Paul, United States ATS Corporation Full timeATS Specialized, Inc.is adding a Customer Service Director to their Leadership Team. The Customer Service Director will beresponsible for overseeing the Customer Service Management team, as well as the CSR and National Account groups. The CSR Director will help develop and align company objectives and initiatives, implement systems and processes that support...
-
Call Center Representative
2 weeks ago
St Paul, United States Marvin Full timeCall Center Representative ID 2024-3714 Department Retail Position Type Regular Location US-MN-Eagan Job Overview The Associate Representative is responsible for handling all inbound requests and outbound calls from potential customers interested in Marvin's Digital Business...
-
Territory Sales Manager
3 weeks ago
St Paul, United States HOYA Vision Care Full timeFor over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a Territory Sales Manager – Minnesota! What’s in it for...
-
Health Program Representative I
7 days ago
St Paul, United States Elevance Health Full timeHealth Program Representative I Location : This is a remote position. Ideal candidates will live within 50 miles of one of our PulsePoint office locations. Work hours : 2nd Shift - Monday - Friday 2:30pm - 11pm EST The Health Program Representative I is responsible for providing initial contact between distinct Care Management programs and specific...
-
Patient Services Representative
2 weeks ago
St Paul, United States Advent Full timeJob Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and...
-
Sales Representative Entry Level
3 weeks ago
St Paul, United States Scope Solutions Full timeImagine a place where diverse backgrounds converge, where anyone can learn sales and leadership skills, and apply those skills in real-world scenarios. At Scope Solutions, we offer a unique platform for growth, training, and development.More than a company, we’re a community of individuals dedicated to mutual success. Together, we shape our clients into a...
-
Landscape Care Account Manager
2 weeks ago
St Paul, United States Aspire Solutions Full timeJob Description The Landscape Care Account Manager is responsible for managing residential landscaping accounts. They must have extensive knowledge of plant identification and possess high organizational skills. An associate degree in Horticulture or certification from the Minnesota Nursery and Landscape Association (MNLA) is required. The manager will...
-
Specialist Customer Care
3 days ago
St Louis, United States Vi-Jon Full timeDescription SUMMARY: The responsibilities of the Specialist Customer Care include representing Vi-Jon to customer and customer to Vi-Jon; responsible for end to end order management process. Identifying and resolving any issues that would prevent orders from being processed and fulfilled completely; working closely with internal teams to ensure customer...