Customer Service Parts Representative

2 weeks ago


St Cloud, United States Park Industries Full time

Park Industries is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Parts Representative.


In this role, you will be a key player in supporting our customers by expertly handling inquiries about parts orders and facilitating warranty return processes for repairs or replacements. In addition, you’ll provide top-notch customer service by swiftly addressing concerns, offering precise information, and managing all parts-related inquiries. Throughout all your interactions, you’ll create an outstanding experience for our customers through seamless communication, always ensuring their satisfaction.



Who We Are


Park Industries, born in 1953, is the pinnacle of stoneworking machinery in North America. Rooted in a tradition of excellence and fueled by innovation, we're a family-owned company headquartered in vibrant Saint Cloud, Minnesota. As the largest American manufacturer in our field, we offer top-tier manufacturing facilities, legendary customer service, and trusted guidance from acquisition to operation. Led by the Schlough family into our third generation, Park Industries remains dedicated to excellence and innovation from our Central Minnesota base.



What You'll Do


As a Customer Service Parts Representative at Park Industries, you'll be at the forefront of delivering exceptional support to our customers. Your work will directly impact Park’s success and our customers' satisfaction. Your responsibilities will include:


  • Becoming an expert in several Park machines and continuing your growth by gaining knowledge of additional machines.
  • Handling parts-related inquiries for Park equipment through phone and email, including assessing customer needs, processing orders, and ensuring timely delivery.
  • Guiding customers on proper troubleshooting procedures part selection for their Park equipment via phone, email, or messaging.
  • Managing parts returns by verifying customer needs, processing paperwork, providing return labels, and ensuring returns reach the Park warehouse or appropriate vendor.
  • Making decisions in line with Park's business strategy regarding customer goodwill and warranty.
  • Building and maintaining customer relationships while deescalating situations when needed.
  • Collaborating with transit companies to locate lost shipments and guarantee timely deliveries.
  • Offering over-the-phone machine support for Park Industries' field service technicians and installers, when needed.
  • Coordinating with other departments, associates, or vendors to address customer needs.
  • Partnering with engineering to provide non-conformance reports (NCR), engineering change requests (ECR), or essential information on issues to identify trends.
  • Participating in training and development opportunities offered at Park.



As a Customer Service Parts Representative at Park Industries, you'll maintain standard business hours from Monday to Friday. We offer a hybrid work arrangement, allowing you to balance remote work with onsite presence at our office in St. Cloud, MN. This flexible setup ensures you have the freedom to work where you're most productive while staying connected with our dynamic team.



What We're Looking For


To succeed in this role, you'll need:


  • A high school diploma or the equivalent
  • 1+ years of direct customer service work experience
  • 1+ years of experience in a manufacturing environment
  • A working knowledge and experience in Microsoft Suite, an ERP System (JDE), phone systems, etc.
  • The ability to read and interpret mechanical blueprints, hydraulic and pneumatic schematics and other engineering drawings



Why Join Us


At Park Industries, we're more than just a company—we're a community of innovators, builders, and professionals united by a shared vision of excellence. When you join us, you'll be part of a culture that fosters creativity, collaboration, and continuous learning. In addition to our dynamic work environment, we offer a comprehensive benefits package, including health, vision, and dental insurance, HSA and FSA accounts, a 401k program, tuition reimbursement, and more. Plus, you'll have the opportunity to support our (really amazing) customers and directly impact the success of Park Industries.



  • St Cloud, United States Park Industries Full time

    Park Industries is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Parts Representative. In this role, you will be a key player in supporting our customers by expertly handling inquiries about parts orders and facilitating warranty return processes for repairs or replacements. In addition, you'll provide top-notch...


  • St. Cloud, United States Park Industries Full time

    Park Industries is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Parts Representative. In this role, you will be a key player in supporting our customers by expertly handling inquiries about parts orders and facilitating warranty return processes for repairs or replacements. In addition, you’ll provide top-notch...


  • Saint Cloud, United States AUTOMOTIVE PARTS HEADQUARTERS Full time

    Job DescriptionJob DescriptionThe Store Counter Sales Representative is responsible for greeting and providing sales service to customers, assisting with non-application parts, mixing paint, customer returns and resolving customer concerns. Secondary responsibilities include checking in freight, delivering parts, cycle counts, cleaning, and label...


  • St. Cloud, United States Wild Willy's Airboat Tours Full time

    We are looking for a reliable, patient, self sufficient and motivated team player :)Come grow with us in a FUN environment and meet people from all over the world!Duties include but are not limited to:Reserving/managing airboat tour bookings for the day of or future by phone and in person;Answering customer's questions; Take cash/credit card...


  • St Louis, United States Dent Wizard Full time

    Customer Care Representative Customer Service - Call Center Sunset Hills, Missouri Apply Description Dent Wizard International and subsidiary Know-How Systems Global (KHS) are looking for several Customer Care Representatives to join their team. This is a seasonal, full-time hours role onsite in our office in Sunset Hills, Missouri, and we estimate the...


  • St. Cloud, United States Kwik Trip, Inc. Full time

    Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/ Guest Service coworkers give the best customer and food service experience in clean, state of the art facilities. Requirements: - Food Service, Customer, Service, Overnight, Retail, Food


  • St Cloud, United States The LaSalle Group Full time

    Do you want the opportunity to use your education and skills to get amazing experience within the healthcare field? Our client, a nationally recognized company, rewards teamwork, quality and innovation with opportunities for growth and development. If you are looking for a foot in the door to healthcare and a career in an organization that is a leader in...

  • Customer Service 3

    2 weeks ago


    St Paul, United States Pilot Freight Service Full time

    ** Customer Service 3** **Job Category****:** Stations-Central **Requisition Number****:** CUSTO004422 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a full time **Customer Service 3** for our **Eagan, MN location** **Responsibilities:** * Frequent and accurate communication to customer, cartage agents, and other...


  • Saint Cloud, United States AUTOMOTIVE PARTS HEADQUARTERS Full time

    Job DescriptionJob DescriptionThe Store Counter Sales Paint Representative is responsible for greeting and providing sales service to customers, assisting with non-application parts, mixing paint, customer returns and resolving customer concerns. Secondary responsibilities include checking in freight, delivering parts, cycle counts, cleaning, and label...


  • St Charles, United States Evercare Protection Full time

    The Customer Support Representatives at Evercare Protection, LLC. provide product/service information, answer customer questions, and resolve any emerging problems our customers might face accurately and efficiently. Our Customer Support Representatives possess a broad knowledge of the vehicle service contracts, home warranties, and administrators that we...


  • St. Cloud, United States Cintas Full time

    Job DescriptionCintas is seeking a Sales Specialist for Facilities Services. Responsibilities include selling our products and services to new customers, generating new business, cold calling, presenting and demonstrating our products and services and working with the service department to ensure customer satisfaction.Our Sales Representatives enjoy:Solid...


  • St Cloud, United States Cintas Full time

    Job DescriptionCintas is seeking a Sales Specialist for Facilities Services. Responsibilities include selling our products and services to new customers, generating new business, cold calling, presenting and demonstrating our products and services and working with the service department to ensure customer satisfaction.Our Sales Representatives enjoy:Solid...


  • St Cloud, United States CareerBuilder Full time

    Job Description Job Description BDC Job Description The Business Development Representative is responsible to receive, process, and coordinate all incoming telephone sales inquiries, showroom floor requests and internet queries.Promptly responds to sales requests by coordinating/collaborating with manager. The ideal Business Development Representative has a...


  • St Cloud, United States Starling Chevrolet Full time

    BDC Job Description The Business Development Representative is responsible to receive, process, and coordinate all incoming telephone sales inquiries, showroom floor requests and internet queries.Promptly responds to sales requests by coordinating/collaborating with manager. The ideal Business Development Representative has a strong command of the English...


  • St Paul, United States Numotion Full time

    Customer Care Representative Manager - Reorder Tracking Code 7825-128 Job Description **SUMMARY OF RESPONSIBILITY:** Customer Care Representative Manager oversees the Customer Care Representative support function at the division level and maintains staff levels to assure that order processing and Account Manager (AM) support needs can be met or exceeded. CCR...


  • St Petersburg, United States Paychex, Inc. Full time

    Discover Your Passion and Develop Your Expertise. This is a solution-based service environment with an emphasis on partnership and accountability. Service Professionals at Paychex are passionate about customers needs and wants. We offer more than jo Client Service, Representative, Service, Retail, Client


  • St Louis, United States Elevance Health Full time

    Customer Care Representative I, Call Center Locations: Norfolk VA, Las Vegas NV, St. Louis MO, Mason OH, and Winston Salem NC *This is a hybrid position but onsite training will be required based on your location. Hours: Monday - Friday (off Saturday and Sunday) Must be available to work a 8 hour shift within the listed hours in your specified time zone...


  • St Louis, United States TerraSource Full time

    Position Summary Acts as liaison between the Company and the customer and/or sales representative concerning quotes, orders and other inquiries. Investigates and offers solutions to customer challenges. Essential Duties and Responsibilities include the following: Through JD Edwards software system, process inquiries, orders, and requests received from...


  • St Cloud, United States Anderson Trucking Service Full time

    Summary The Senior Financial Analyst is responsible for assisting the strategic decision-making process by developing and performing both historic and predictive financial models that support the alignment of business activities to financial goals. They will also serve as a finance resource for department/division managers, company leaders and owners....


  • St. Louis, United States Mindlance Full time

    Job Title: Financial Service Representative/ CSRLocation: Salt Lake City, UT/ St. Louis, MODuration: 6+ months contractTop Skills:Brokerage Operations experienceCustomer service experienceMicrosoft ProductsStrong Verbal/ written communication SkillsSeries 7 required Job Description:Participate in low to moderately complex initiatives and identify opportunity...