Product Enablement Lead
3 weeks ago
[Full Time] Product Enablement Lead at Zip (United States) | BEAMSTART Jobs
Product Enablement Lead
Zip United States
Date Posted
26 Jun, 2022
Work Location
San Francisco, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
6+ years
Remote Work
No
Stock Options
No
Vacancies
1 available
Interested in a ???? startup experience? Were scaling fast at Zip (YC S2020) Zip is tackling the $50B+TAM space to transform the way businesses manage spend. We started Zip because we saw the challenges companies had using outdated 20 year old software to manage hundreds of millions of dollars every year. We are a small but mighty team that helped scale category-defining companies like Airbnb, Facebook, Salesforce, Apple, Quora, Pinterest, and Square.
Your Role
Zips Product Enablement lead will help lay the groundwork to ensure Zip is successfully adopted by our customers from Day 1. As an expert in our Zip solutions, your job will be to help our customers and customer facing new hires have a best in class product onboarding experience. You will be responsible for designing the tools, process, and materials required to ensure they understand the breadth and capabilities of the Zip solution, as well as how to configure and administer the application.
You will steer the direction of product learning for Zip in its earliest days. You will be a champion for usability and work with our documentation resources to ensure that content is thorough, effective, and in line with new updates as we roll them out. You will lead delivery of product training for new Zip customers, and work in a train-the-trainer capacity to help hiring managers uplevel their new hires during their first months at Zip. Long term, you will inform the development of our product enablement efforts as we grow and scale.
You Will
Design and develop Zip product training materials by working with current customer facing SMEs and leveraging existing training assets to become a product expert and identify key focus areas for customer onboarding
Establish learning objectives, delivery format, and identify key tools to be used for delivery
Support the Solution Consultants in their efforts to onboard customers, tailoring the training experience as appropriate for the deployment
Support the Solutions Engineering, Sales and Engineering organizations around enablement programs and onboarding - creating self-guided or instructor lead curriculums needed to deliver the right level of depth for each team
Lead all communications for product releases and product training
Create, distribute and analyze training program surveys.
Distribute, track and report on effectiveness of training materials as measured by both feedback from customers and from hiring managers.
Audit past content and training to make sure all relevant content is available for the field
Qualifications
3+ years of enablement or similar experience (eg. L&D, curriculum building, training, technical customer facing role)
Ability to quickly become a technical subject matter expert on Zip
Passion for working with new hires and helping them learn and grow
Deep experience within a SaaS organization and understanding of an enterprise customer lifecycle
Experience working in a fast-paced, dynamic organization
Experience developing and launching best in class training curriculum and enablement programs for a technical audience - both live and online formats
Highly motivated, self-starter, problem solving attitude, team player
Excellent facilitation, presentation and communication skills, both written and oral
Highly organized, with strong attention to detail and ability to prioritize work efficiently
Ability to work cross-functionally (up and across), and to proactively and confidently engage and influence stakeholders across the business
Strong program management skills, with demonstrated ability to own a project from ideation to execution
Nice to Haves
Familiarity with procurement and billing/AP space
Experience with training, implementing or administering key applications in our space: NetSuite, Coupa, Workday, Jira, ServiceNow, Ironclad, OneTrust, ProcessUnity, various SSO tools
About Zip
The future of B2B spend
Company Size:
51 - 250 People
Year Founded:
2020
Country:
United States
Company Status:
Actively Hiring
Looking for Partners
Looking for Clients
Raising Funds
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