Sales Training Manager

2 weeks ago

Pleasanton, United States Magnit Full time

Role Summary:

As part of the Global Sales Enablement Organization, the Program Success Manager works collaboratively with Program Owners, Project Managers, and Delivery team to plan, manage, execute, and evaluate live and virtual instructor-led training/enablement sessions for Sales professionals. The goals are to ensure learners have the best possible experience registering and participating in events.

Responsibilities:

Planning:

  • Work with Program Managers to ensure session dates are published on GSE calendar.
  • Confirm instructors, SMEs, and Executive speakers.
  • Secure meeting/training space in the office or off-site locations
  • Manage session scheduling and logistics for live or virtual (Zoom) sessions.
  • Order catering (as needed)
  • Coordinate Onsite/Offsite welcome and celebration events.
  • Coordinate with Hotel for Hotel booking links.

Program & Attendee Management:

  • Work with the Instructional Design team to ensure course offerings are added and edited as needed.
  • Work with Engagement Managers to understand the demand for courses.
  • Add participants to rosters and send communications.
  • Launch enrollment/registrations for sessions.
  • Work with program managers and system administrators to ensure a seamless registration process.
  • Manage enrollment and waitlist.
  • Monitor and respond to email or Slack communications regarding program logistics.
  • Provide pre-class support for questions about preparation and pre-work, triage as needed.
  • May be called upon to project manage new initiatives when needed.

Preparation:

  • Assist Program Manager with posting and/or distribution of pre-work
  • Order materials
  • Schedule printing and shipping
  • Submit Service Requests (room set-up / other)
  • Confirm staffing

Content Creation:

  • Work with Program Manager, Subject Matter Experts, and Instructional Designers to create and/or modify workshop content to reflect current products and sales methodology.

Execution:

  • Record attendance.
  • Distribute materials.
  • Assist attendees onsite or virtually.
  • Support Instructors, including review of materials for compliance with corporate & GSE branding.
  • Measure program effectiveness via post-class survey and summarize results.
  • Manage follow-up communications & distribution of materials.
  • Upload any recordings, other assets, and materials.

Post Event:

  • Ensure completion records are accurate.
  • If applicable, reconcile billing from vendors and submit for payment.
  • Recommend and implement changes to improve attendee registration and classroom experience.
  • Update checklists for any revisions needed prior to next session.

Basic Qualifications:

  • Minimum 3-5 years of experience in sales enablement, training, or learning technology.
  • Experience managing projects, programs, and events for sales organizations.
  • Highly proficient with Microsoft Office and Google Suite
  • Strong analytical skills: understand data and delivery results.
  • Experience with process improvement; demonstrated ability to innovate to increase efficiency and effectiveness.
  • Must be highly organized and Detail oriented.

Other Qualifications:

  • Able to successfully manage multiple, concurrent projects on time and on budget.
  • Strong interpersonal and collaboration skills
  • Strong written and verbal communication skills

This is the pay range that Magnit reasonably expects to pay for this position:

  • $30.60/hour-$40.80/hour
  • Benefits: Medical, Dental, Vision, 401K

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