Payment Support Specialist

**Payment Support Specialist**

at BNG Team Fargo, ND BNG Team (in a nutshell) is a technology solutions company. We exist to help small to medium-sized businesses achieve growth with payment processing solutions, point-of-sale systems, and automated billing software.

Were passionate about hiring and developing hard-working people who align with our core valuesintegrity, excellence, ambition, creativity, and happy & grateful. We value our employees and offer generous benefits because we believe happy, supported employees better help our customers businesses grow

If youre someone who gets the job done while having funwe want to meet you

To be our next ***Payment Support Specialist*** , we want to know if you have what it takes The primary goal of our Payment Support Specialist is to provide support for credit card and ACH processing accounts, virtual terminal support, and all related transactions an account maintenance to customers in the Payments and ConnectBooster divisions. This is done through a combination of responding to tickets in our CRM system and phone calls. This role is in-house at our Fargo office.

****what youll be doing** , check these out:**

* Provide customer support through phone and ticketing system

* Assist with account maintenance items related to ACH and credit card accounts

* Train customers on and support customers in using the BNG Gateway

* Act as a liaison between third-party processors and customers

* Research complex financial transactions and flow of funds through various payments platforms

* Perform root cause analysis when troubleshooting complex technical issues and report back to team and customer

* Collaborate with sales and technical teams to escalate issues

* Update process documentation and FAQs

* Perform additional tasks and/or duties as assigned

****skills and qualifications** we are looking for our *Payment Support Specialist* to have:**

* 2+ years of customer support experience required

* Previous work experience in banking or payments industry

* High School Diploma or GED required

* Happy and grateful, patient, and empathetic personality

* Detail-oriented, self-starter, who is eager to learn and take on new challenges

* Understanding of basic payment processing principles

* Superior customer service skills

* Ability to analyze and troubleshoot problems

* Effective communication skills with internal teams and external customers

* Strong ability to prioritize and complete tasks according to established timelines and quality standards

* Previous exposure or experience with a CRM preferred

* Proficient in Microsoft Office Suite

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