Warranty Support Specialist

3 weeks ago

Fargo, United States RDO Equipment Full time

This individual will perform functions to support the work order process, including but not limited to ensuring through the review process, that all charges related to Internal, Warranty, and PIP work orders, are posted properly and closed on a timely basis. This individual will work with their assigned locations to assure any needed work order corrections are made prior to the submission of the claim. This individual will process warranty and product improvement claims utilizing the Manufacturer's systems and processes. This individual will also have responsibility for their assigned locations warranty sub ledger accounts.

Specific Duties Include:
•Final Review of assigned Internal and Warranty work orders/segments, assuring accurate information is provided in the work order prior to the submission of the claim, and closing of the work order/segment.
•Submit Warranty and PIP claims to the Manufacturer as assigned.
•Close all assigned Work Orders/Segments.
•Continual monitoring of the Manufacturer's Warranty System, to make any corrections necessary to complete the Submission Processes. Follow-up with the Location on any additional information required to complete the claim submission.
•Daily processing of warranty credits, including account coding, reporting or other assigned duties as required.
•Continual monitoring of assigned General Ledger Accounts to assure that all needed entries are being communicated with the accounting department on a timely and consistent basis.
•Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
•Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
•Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
•Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
•Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
•Strong computer skills
•Knowledge of service process and procedures
•Strong organizational skills
•Excellent oral and written communication skills
•Strong customer service skills
•General understanding of mechanical/technical terms preferred
•Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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