Customer Care Routing Specialist

2 weeks ago

Charleston, United States Retail Direct LLC Full time
About Professional Delivery Providers, LLC:

Since our founding, Professional Delivery Providers LLC has been known for quality services, exceptional efficiency, and the highest level of professionalism. No matter what service you are looking for, we guarantee to not only meet, but exceed your expectations and ensure your full satisfaction.

Using our many years of experience with logistics and last mile delivery, our Leadership team is up for every job. Managing projects with the skill and experience our clients have come to expect. We want our customers to be satisfied with our work, which is why we provide open communication channels throughout the duration of each and all deliveries. We take much pride in keeping the integrity of Professional Delivery Providers LLC, being fast and efficient without sacrificing quality.

Job Overview:

The Routing Specialist position is instrumental to ensuring the smooth running of a logistics operation. This position routes to efficiency, productivity, and customer satisfaction. This role is responsible for the logistics administration to the customer care operational activities. As the coordinator you will also interact with our 4 customers (stores, consumer, field managers, and contract carriers) on a day-to-day basis and aide as support mechanism. The position will also assist in the implementation of continuous improvement on processes for the support center.

Essential Duties, Responsibilities:
  • Partner with field operations; managers, contract carrier, stores, and aides as a support mechanism.
  • Prioritizes loads while ensuring customer needs are met through coordination and continuous communication with production, dispatch team and dispatch supervisor.
  • Accurately input load and driver related information such as contractor and driver name.
  • Coordinate store capacity needs with driver availability while ensuring drivers stay within hours-of-service requirements, trucks are set up based off market objectives on production and maximization.
  • Maintain communication with customer care management and identify any existing and/or potential service failures/issues; attempts to minimize impact to the customers.
  • Make certain all email communication has closure and professional responses with high sense of urgency.
  • Manage call queue during available time to ensure standard phone metrics are met within the role.
  • Provide input to management regarding any feedback pertaining market opportunities or suggestions for improvement with CRM.
  • Maintain spreadsheets and reports such as; lineups, special requests, routing recaps, pre-call notifications, and manifests.
  • Adhering to all company policies and procedures and lead by example.
  • Maintaining confidentiality of information.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.
Knowledge and Skill Requirements:
  • Minimum of 6 month to 1 year experience in Customer Service or Call Center Facility or previous routing experience minimum of 1 year.
  • Excellent interpersonal communication skills
  • Excellent time management skills with the ability to work in a fast-paced environment.
  • Attention to detail and ability to manage priorities and workflow.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, strong typing skills, and MS office suites.
  • Ability to stand and walk continuously throughout the workday.
  • Ability to work overtime as needed and flexibility in schedule.
  • Sense of urgency for problem solving.
  • Self- starter with exceptional time management skills, including the ability to manage multiple simultaneous projects. Commitment to meeting critical established business deadlines.
  • If internal candidate, required to be out of their 90-day probationary period. Must be in good standing with all company policies (No verbal or written warnings in last 60 days (about 2 months).
  • Physical Demands and Work Environment:
  • This position operates in an office setting with a fast-paced environment. This role routinely uses standard office equipment, including computers, phones, photocopiers, and fax machines. While performing the duties of this job, the individual is regularly required demonstrate accountability and competency in the Skills/Qualifications/Experience listed for this position.

  • Customer Care Routing Specialist

    1 month ago

    Charleston, United States Professional Delivery Providers LLC Full time

    Job DescriptionJob DescriptionAbout Professional Delivery Providers, LLC: Since our founding, Professional Delivery Providers LLC has been known for quality services, exceptional efficiency, and the highest level of professionalism. No matter what service you are looking for, we guarantee to not only meet, but exceed your expectations and ensure your full...

  • Environmental scientist Routing and Siting Specialist

    3 weeks ago

    Charleston, West Virginia, United States Allen & York Full time

    Environmental Scientist, Routing and Siting Specialist Competitive salary Mid-Atlantic US (Maryland, Delaware, Virginia, South Carolina or North Carolina) Allen & York are excited to be working with a forward-thinking, global design and delivery firm. Our client is looking for a creative Environmental Scientist, Routing and Siting Specialist to assist...

  • Customer Service Specialist

    4 weeks ago

    North Charleston, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO021360 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. At Orkin, we provide the most accurate,...

  • Customer Service Specialist

    2 weeks ago

    South Charleston, United States AdaptHealth Full time

    At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from...

  • Customer Service Specialist

    3 weeks ago

    Charleston, United States Old South Carriage Full time

    Old South Carriage Company is searching for well-rounded Customer Service Specialists to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary...

  • Customer Service Specialist

    1 month ago

    Charleston, United States Old South Carriage Co Full time

    Job DescriptionJob DescriptionOld South Carriage Company is searching for well-rounded Customer Service Specialists to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour...

  • Route Delivery Driver

    5 days ago

    Charleston, United States International Gourmet Foods Full time

    International Gourmet Foods, Inc. (IGF) services restaurants, gourmet markets, clubs, caterers, bakeries, country clubs, breweries, wineries, and hotels throughout the eastern United States. We are driven by strong corporate and community values and most importantly, by the employees who uphold them. The Route Delivery Driver will safely and efficiently...

  • Route Delivery Driver

    1 month ago

    Charleston, United States International Gourmet Foods Inc Full time

    Job DescriptionJob DescriptionInternational Gourmet Foods, Inc. (IGF) services restaurants, gourmet markets, clubs, caterers, bakeries, country clubs, breweries, wineries, and hotels throughout the eastern United States. We are driven by strong corporate and community values and most importantly, by the employees who uphold them. The Route Delivery Driver...

  • Customer Experience Specialist

    2 weeks ago

    Charleston, United States Addison Group Full time

    Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world.Key Responsibilities:Supporting customers via e-mail, phone,...

  • Customer Experience Specialist

    4 weeks ago

    Charleston, United States Addison Group Full time

    Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world. Key Responsibilities:Supporting customers via e-mail, phone,...

  • Customer Experience Specialist

    1 month ago

    Charleston, United States Addison Group Full time

    Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world. Key Responsibilities:Supporting customers via e-mail, phone,...

  • Customer Experience Specialist

    4 weeks ago

    Charleston, United States Addison Group Full time

    Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world. Key Responsibilities:Supporting customers via e-mail, phone,...

  • Customer Experience Specialist

    4 weeks ago

    Charleston, United States Addison Group Full time

    Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world. Key Responsibilities: Supporting customers via e-mail, phone,...

  • Customer Care Center Specialist

    3 weeks ago

    Charleston, United States City National Bank of WV Full time

    Job DescriptionJob DescriptionSummary DescriptionProvides excellent customer service, ensuring that all customer needs are met. Answers in-bound customer phone calls and successfully resolves service related issues concerning debit cards, online banking and IVR. Assists customers with routine service requests and provides account related information....

  • Customer Care Center Specialist

    3 days ago

    Charleston, United States City National Bank of WV Full time

    Job DescriptionJob DescriptionEqual Opportunity Employer, Including Disability/VetsSummary DescriptionProvides excellent customer service, ensuring that all customer needs are met. Answers in-bound customer phone calls and successfully resolves service related issues concerning debit cards, online banking and IVR. Assists customers with routine service...

  • Customer Care SC CHARLESTON XDT

    1 month ago

    Charleston, United States Professional Delivery Providers LLC Full time

    Job DescriptionJob DescriptionProfessional Delivery ProvidersSince our founding, PDP LLC has been known for quality services, exceptional efficiency, and the highest level of professionalism. No matter what service you are looking for, we guarantee to not only meet, but exceed your expectations and ensure your full satisfaction. Using our many years of...

  • Customer Care Representative

    1 week ago

    Charleston, United States Lennar Full time

    Location: Location: Customer Care Representative in Charleston at Lennar Homes **Location:** **Experience:** 2 years **Job Description** **Overview** **Summary of Position Requirements** Responds to and handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, issuing...

  • Customer Service Specialist

    4 weeks ago

    Charleston, South Carolina, United States Old South Carriage Co Full time

    Old South Carriage Company is searching for well-rounded Customer Service Specialists to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary...

  • Remote Online Customer Service/Hospitality Specialist

    2 days ago

    Charleston, United States Midas & SpeeDee of SC and North Florida Full time

    Job DescriptionJob DescriptionAre you passionate about delivering exceptional customer service experiences? Do you thrive in a fast-paced online environment? Join our team as a Remote Online Customer Service/Hospitality Specialist and become an essential part of our dedicated team.Responsibilities:Provide outstanding customer support via online platforms...

  • Temporary Regional Linkage to Care Specialist

    4 weeks ago

    Charleston, United States WV Departments of Health, Health Facilities, and Human Services Full time

    The WV Bureau for Public Health, Office of Epidemiology is currently seeking four Regional Linkage to Care Specialists in the northern, eastern and southern area of West Virginia. This a temporary position with the possibility to obtain permanent, full-time employment.4 positions open in Berkeley, Kanawha, Cabell and Harrison counties.Position SummaryThe...