Customer Service Specialist

2 weeks ago

South Charleston, United States AdaptHealth Full time
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.

Customer Service Specialist

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.

Job Duties:

* Develop and maintain working knowledge of current products and services offered by the company
* Answer all calls and emails in a timely manner, in adherence to their goals
* Document all call information according to standard operating procedures
* Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
* Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
* Review all required documentation to ensure accuracy
* Accurately process, verify, and/or submit documentation and orders
* Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles
* Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
* Must be able to navigate through multiple online EMR systems to obtain applicable documentation
* Enter and review all pertinent information in EMR system including authorizations and expiration dates
* Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
* Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered
* Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
* Meet quality assurance requirements and other key performance metrics
* Facilitate resolution on customer complaints and problem solving
* Pays attention to detail and has great organizational skills
* Actively listens to patients and handle stressful situations with compassion and empathy
* Flexible with the actual work and the hours of operation
* Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and “How-To” documents

Competency, Skills and Abilities:

* Excellent customer service skills
* Analytical and problem-solving skills with attention to detail
* Decision Making
* Excellent ability to communicate both verbally and in writing
* Ability to prioritize and manage multiple tasks
* Proficient computer skills and knowledge of Microsoft Office
* Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
* General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
* Work well independently and as part of a group
* Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team

Requirements

Minimum Job Qualifications:

* High School Diploma or equivalent
* One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
* Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
* Exact job experience is considered any of the above tasks in a Medicare certified.

#INDOTH

Job Type: Full-time

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Shift:
* 8 hour shift
Work setting:
* In-person

Work Location: In person

  • Customer Service Specialist

    4 weeks ago

    Charleston, South Carolina, United States Old South Carriage Co Full time

    Old South Carriage Company is searching for well-rounded Customer Service Specialists to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary...

  • Customer Service Specialist

    1 month ago

    Charleston, United States Old South Carriage Co Full time

    Job DescriptionJob DescriptionOld South Carriage Company is searching for well-rounded Customer Service Specialists to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour...

  • Customer Service Specialist

    3 weeks ago

    Charleston, United States Old South Carriage Full time

    Old South Carriage Company is searching for well-rounded Customer Service Specialists to help us deliver the best possible experience for each and every guest. Our talented customer service team have a direct, immediate impact on the success of Old South Carriage through friendly customer interactions, insightful tour recommendations, accurate monetary...

  • Customer Service Specialist

    4 weeks ago

    North Charleston, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO021360 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are committed to this purpose. At Orkin, we provide the most accurate,...

  • Remote Online Customer Service/Hospitality Specialist

    1 day ago

    Charleston, United States Midas & SpeeDee of SC and North Florida Full time

    Job DescriptionJob DescriptionAre you passionate about delivering exceptional customer service experiences? Do you thrive in a fast-paced online environment? Join our team as a Remote Online Customer Service/Hospitality Specialist and become an essential part of our dedicated team.Responsibilities:Provide outstanding customer support via online platforms...

  • Customer Experience Specialist

    4 weeks ago

    Charleston, United States Addison Group Full time

    Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world. Key Responsibilities: Supporting customers via e-mail, phone,...

  • Customer Experience Specialist

    2 weeks ago

    Charleston, United States Addison Group Full time

    Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world.Key Responsibilities:Supporting customers via e-mail, phone,...

  • Customer Experience Specialist

    4 weeks ago

    Charleston, United States Addison Group Full time

    Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world. Key Responsibilities:Supporting customers via e-mail, phone,...

  • Customer Experience Specialist

    1 month ago

    Charleston, United States Addison Group Full time

    Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world. Key Responsibilities:Supporting customers via e-mail, phone,...

  • Customer Experience Specialist

    4 weeks ago

    Charleston, United States Addison Group Full time

    Customer Experience Specialists are responsible for working through multiple service channels to consistently provide the highest level of customer satisfaction. This role is a key member of the Customer Experience center of excellence, responding to all our scientific customers around the world. Key Responsibilities:Supporting customers via e-mail, phone,...

  • Customer Specialist

    4 weeks ago

    South Portland, United States CarMax Full time

    6086 - Portland ME - 415 Maine Mall Road, South Portland, Maine, 04106 CarMax, the way your career should be! **About this job** As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process....

  • Customer Support Specialist

    5 days ago

    North Charleston, United States Callie's Biscuits Full time

    * North Charleston, SC, USA * $17.00 * Hourly * Full Time *PTO, Medical, Dental, Vision, Maternity, Disability, 401k* **Position Summary** : The Customer Support Specialist at Callie's Hot Little Biscuit responds to customers with complaints and questions, gives customers information about products, take orders, and process refunds. To do well in this...

  • Customer Care Routing Specialist

    1 month ago

    Charleston, United States Professional Delivery Providers LLC Full time

    Job DescriptionJob DescriptionAbout Professional Delivery Providers, LLC: Since our founding, Professional Delivery Providers LLC has been known for quality services, exceptional efficiency, and the highest level of professionalism. No matter what service you are looking for, we guarantee to not only meet, but exceed your expectations and ensure your full...

  • Customer Care Routing Specialist

    2 weeks ago

    Charleston, United States Retail Direct LLC Full time

    About Professional Delivery Providers, LLC: Since our founding, Professional Delivery Providers LLC has been known for quality services, exceptional efficiency, and the highest level of professionalism. No matter what service you are looking for, we guarantee to not only meet, but exceed your expectations and ensure your full satisfaction. Using our many...

  • Customer Experience Specialist

    2 weeks ago

    South Lyon, United States British Swim School Full time

    Customer Experience Specialist Part Time British Swim School- South Lyon A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure survival of the littlest. Compensation and Benefits (dependent on the franchise owner): + Competitive pay based on experience and...

  • Residential HVAC Service Technician

    1 month ago

    Charleston, United States Coastal Air Plus Full time

    Job DescriptionJob Description** Residential HVAC Service Technician - Upselling Specialist****Location:** Charleston, SC**Join the Team that Keeps Charleston comfortable - Coastal Air Plus****About Us:**Coastal Air Plus is a growing and employee-driven company in Charleston, SC. We're not just technicians; we're problem solvers and customer service...

  • Customer Experience Specialist

    4 days ago

    South Lyon, United States British Swim School Full time

    Customer Experience Specialist Part Time • British Swim School- South Lyon A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”. Compensation and Benefits (dependent on the franchise owner): Competitive pay based on...

  • Customer Experience Specialist

    2 weeks ago

    South Lyon, United States British Swim School Full time

    Customer Experience Specialist Part Time • British Swim School- South Lyon A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”. Compensation and Benefits (dependent on the franchise owner): Competitive pay based on...

  • Services Operations Specialist

    1 week ago

    South San Francisco, United States Avantor, Inc. Full time

    The Opportunity:In this role, you will report to the Operations Specialist Manager and will work closely with the Avantors Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research Operations Specialist, Operations, Specialist, Production, Inside Sales, Inventory Control, Manufacturing

  • Customer Service Associate

    4 weeks ago

    Charleston, United States Insight Global Full time

    Insight Global is seeking a Customer Service Associate to join one of our roofing supply clients in one of their field offices in Wellford, SC. This person will act as support to the external sales team to help process customer orders and helping customers as they come into the store location to place orders.Day to Day: - Determining customers' needs and...