Dispute Investigations Chargeback Sr. Process Specialist
4 weeks ago
Job Description
- Support, enforce and comply with bank policies, procedures and chargeback rules and regulations.
- Process PIN, Signature and SAFE dispute queues on a daily basis
- Complete data entry processing for all Expedited Dispute Forms
- Research and Process all reject report items
- Research CD401 report
- Refund customer fees involve due to CD401 report
- Process CD401 settlement to include online transaction entries
- Process customer debit memo notifications on CD401 settlement
- Processing of customer fees reversals due to CD401 report
- Process AFFN settlement to include online transaction entries
- Process of all representments and attach documents to case
- Process of all fulfilled retrievals and attach documents to case
- Alert investigator of chargeback's involving case and non-case related IDNL's (chargeback actions), representments and 2nd chargeback's
- Report any dispute related issues or procedure violations to appropriate management
- Other duties as assigned
Position level dependent upon level of internal and external experience
Physical Requirements:
- Must be able to remain in a sitting stationary position for extended periods of time
- Constantly operate a computer and other office machinery
FCBI is an equal opportunity employer.Requirements
- High School Diploma or Equivalent
- At least 18 years of age
- 10-key by touch
- Customer Service Experience
- Prior chargeback experience preferred
- Ability to work with minimal supervision
- Ability to organize and prioritize
- Capable of meeting daily deadlines
- Good communication skills
- Must successfully pass background investigation and according to company policy
- Must be able to get along with co-workers and work effectively in a team environment
- Ability to work overtime as needed
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