Dispute Initiation Sr. Process Specialist
3 weeks ago
* Answer inbound calls and provide quality customer service
* Research customer questions regarding ATM and ACH claims and assist in EFT error resolution
* Provide customer service by giving accurate information about account and card transactions
* Provide call completion and/or alternate options for resolving a claim
* Handle all customer calls, despite the degree of difficulty, in a courteous and business-like fashion
* Accurately complete claims forms, taking action to protect the customer and the banks interests
* Make decisions on routine issues in accordance with the ATM operating procedures
* Other duties as assigned
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
FCBI is an equal opportunity employer.
Requirements
* High School Diploma or equivalent
* At least 18 years of age
* Detail oriented
* Possess general PC skills and/or data entry skills
* Good communication skills
* Good customer service telephone skills
* Ability to function in a multi-tasking work environment
* Prior call center experience preferred
* Must successfully pass background investigation and drug screen according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
-
dispute initiation specialist
1 day ago
Killeen, Texas, United States Spherion Full timeSpherion Temple is looking for a detail-oriented and customer-focused individual to join our client's team in Killeen as a Dispute Initiation Specialist. If you thrive in a multi-tasking work environment and have a passion for helping others and have experience in a call center environment we encourage you to applyResponsibilities:Answer inbound calls and...
-
Killeen, United States First National Bank Texas Full timeJob Description Support, enforce and comply with bank policies, procedures and chargeback rules and regulations. Process PIN, Signature and SAFE dispute queues on a daily basis Complete data entry processing for all Expedited Dispute Forms Research and Process all reject report items Research CD401 report Refund customer fees involve due to CD401...
-
Unauthorized Disputes Sr. Process Specialist
18 hours ago
Killeen, United States First National Bank Texas Full time* Answer customer telephone inquiries in reference to the status of their claim * Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims * Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim* * Request surveillance and documents findings * Interview and obtain...
-
Unauthorized Disputes Sr. Process Specialist
2 days ago
Killeen, United States First National Bank Texas Full time* Answer customer telephone inquiries in reference to the status of their claim* Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims* Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim** Request surveillance and documents findings * Interview and obtain...
-
Unauthorized Disputes Sr. Process Specialist
2 days ago
Killeen, United States First National Bank Texas Full time* Answer customer telephone inquiries in reference to the status of their claim* Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims* Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim** Request surveillance and documents findings * Interview and obtain...
-
Killeen, TX, United States First National Bank Texas Full time* Answer customer telephone inquiries in reference to the status of their claim * Process Debit MasterCard or ATM Pin, Signature or Unauthorized Claims * Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim** Request surveillance and documents findings * Interview and obtain...
-
Loan Processing Sr. Specialist
2 weeks ago
Killeen, United States First National Bank Texas Full time* Work directly with the Department Manager/Supervisor to achieve department productivity and goals* Coordinate workflow distribution within the department* Assist and interface with Loan Processing Associates/Specialists in providing guidance and issue resolution* Handle escalated calls and customer service issues* Assist in monitoring individual and team...
-
Loan Processing Sr. Specialist
7 days ago
Killeen, United States First National Bank Texas Full timeJob Description * Work directly with the Department Manager/Supervisor to achieve department productivity and goals * Coordinate workflow distribution within the department * Assist and interface with Loan Processing Associates/Specialists in providing guidance and issue resolution * Handle escalated calls and customer service issues * Assist in monitoring...
-
Legal Processing Sr. Specialist
1 day ago
Killeen, Texas, United States First National Bank Texas Full timeWork directly with the Department Manager to achieve department productivity and goals Accurate and efficient processing of bankruptcies, garnishments, subpoenas, deceased customer claims and other legal related documents Other duties as assigned Operations Specialist only: May also be required to train & mentor new department employeesPosition level will be...
-
Card Fraud Sr. Process Specialist
1 month ago
Killeen, United States First National Bank Texas Full timeJob Description * Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions * Monitor alert/fraud reports from Pulse, Direct, MasterCard, and Fair Isaac and complete all necessary analysis to determine required action * Investigate and research accounts in question for possible fraudulent transactions *...
-
Digital Fraud Sr. Process Specialist
1 day ago
Killeen, United States First National Bank Texas Full timeJob Description * Investigate Digital Banking fraud alerts * Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters * Monitor transactions for ACH and electronic suspicious activity * Make decisions on routine issues in accordance with the Electronic Risk Guidelines...
-
Digital Fraud Sr. Process Specialist
2 days ago
Killeen, United States First National Bank Texas Full time* Investigate Digital Banking fraud alerts* Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters* Monitor transactions for ACH and electronic suspicious activity* Make decisions on routine issues in accordance with the Electronic Risk Guidelines and assigned...
-
Digital Fraud Sr. Process Specialist
17 hours ago
Killeen, United States First National Bank Texas Full time* Investigate Digital Banking fraud alerts * Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters * Monitor transactions for ACH and electronic suspicious activity * Make decisions on routine issues in accordance with the Electronic Risk Guidelines and assigned...
-
Customer Service Specialist
1 week ago
Killeen, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO025178 Showing 1 location **Job Details** **Description** Orkin Pest Control is a leader in the pest control industry. We are looking for a Customer Service Specialist to join our successful, growing team. As a Customer Service Specialist you will provide...
-
Sr. Staff Accountant
4 weeks ago
Killeen, Texas, United States Individual FoodService Full timeAccounting DepartmentGeneralPurpose: The Sr. Staff Accountant assists in the daily operations of the finances of the company. Assist in analyzing financial information and prepare financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other activities within an organization. Distinguishing...
-
PT-Intramural Sports Specialist
4 weeks ago
Killeen, United States Central Texas College Full timePT-Intramural Sports Specialist Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button. If you would like to bookmark this position for later review, click on the Bookmark link....
-
Licensed Specialist in School Psychology
4 weeks ago
Killeen, United States Killeen Independent School District Full timePosition Type: Special Education/Licensed Specialist in School PsychologyDate Posted: 3/10/2023Location: Special EducationClosing Date: Until FilledJob Title: Licensed Specialist in School Psychology Reports To: Coordinator for Special Education Campus Operations/Principal FLSA Status: Exempt SUMMARY Performs professional psychological work in assessment,...
-
Compliance Specialist
23 hours ago
Killeen, United States City of Killeen (TX) Full timeJob Description GENERAL PURPOSE To perform a wide variety of specialized administrative duties in support of the municipal court including the initiation and processing of warrants and capias pro fines and the maintenance of legal documents, correspondence and statistics; provide information and assistance to the public. SUPERVISION EXERCISED Employee...
-
Killeen, United States Pulau Corporation Full timeJob Title Senior Training and Development Specialist Job Type Full-Time Location Fort Cavazos, TX, US 76544 Career Level Experienced (Non-Manager) Contract ATMP Travel Up to 50% Job Description The Senior Training and Development Specialist position supports the Army Training Aids, Devices, Simulators and Simulations Maintenance Program (ATMP) contract at...
-
PT-Intramural Sports Specialist
4 weeks ago
Killeen, United States Central Texas College Full timePosting Information Position Details This form is the official Personnel Requisition form used to notify Employment Services of job vacancies and initiate appropriate job advertisements. This form must be completed and approved by the officials designated below. Position Information Position Title PT-Intramural Sports Specialist FLSA Non-Exempt Full...