Technical Support Analyst

3 weeks ago


Baltimore, United States Inside Higher Ed Full time

Carey Business School's Office of Institutional Data and Analytics (OIDA) seeks a highly detailed Technical Support Analyst for ongoing data management and technical support. This role will build data integration and warehousing solutions for decision-making at Carey Business School and the University in liaison with the Office of Software and Reporting Services.

The Technical Support Analyst will manage data processing for course evaluations and provide technical support for Evaluation Kit software. Additionally, they will extract data from the Student Information System to prepare reports, assist with internal databases, and develop training materials and workshops for various self-service tools offered by OIDA. They will work in a collaborative team with senior institutional research analysts under the general guidance of the Institutional Research Manager.

  • Create, upload, and confidentially manage Course Evaluation System data
  • Assist with creating internal data warehouse and databases
  • Extract data from the Student Information System for use in reports
  • Serve as an IT liaison by investigating potential data problems
  • Develop training materials and presents formal training sessions
  • Assist in reporting on demographics of the school student body and organization
  • Assist to monitor and maintain data integrity

Special Knowledge, Skills, & Abilities

  • Experience with data quality, data profiling, and reporting
  • Ability to quickly learn new tools and technologies
  • Ability to communicate technical information to non-technical staff
  • Creative and able to exercise initiative
  • Excellent interpersonal, written, and verbal skills
  • Ability to maintain confidentiality of sensitive information
  • Excellent organizational and documentation skills

Minimum Qualifications

  • Bachelor's Degree required
  • Five year's experience required

Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.



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