Technical Support Analyst
3 weeks ago
Carey Business School's Office of Institutional Data and Analytics (OIDA) seeks a highly detailed Technical Support Analyst for ongoing data management and technical support. This role will build data integration and warehousing solutions for decision-making at Carey Business School and the University in liaison with the Office of Software and Reporting Services.
The Technical Support Analyst will manage data processing for course evaluations and provide technical support for Evaluation Kit software. Additionally, they will extract data from the Student Information System to prepare reports, assist with internal databases, and develop training materials and workshops for various self-service tools offered by OIDA. They will work in a collaborative team with senior institutional research analysts under the general guidance of the Institutional Research Manager.
- Create, upload, and confidentially manage Course Evaluation System data
- Assist with creating internal data warehouse and databases
- Extract data from the Student Information System for use in reports
- Serve as an IT liaison by investigating potential data problems
- Develop training materials and presents formal training sessions
- Assist in reporting on demographics of the school student body and organization
- Assist to monitor and maintain data integrity
Special Knowledge, Skills, & Abilities
- Experience with data quality, data profiling, and reporting
- Ability to quickly learn new tools and technologies
- Ability to communicate technical information to non-technical staff
- Creative and able to exercise initiative
- Excellent interpersonal, written, and verbal skills
- Ability to maintain confidentiality of sensitive information
- Excellent organizational and documentation skills
Minimum Qualifications
- Bachelor's Degree required
- Five year's experience required
Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.
-
Technical Support Analyst
4 weeks ago
Baltimore, Maryland, United States Alertus Technologies Full timeCompany DescriptionWhen minutes matter, seconds count. As a pioneer and market leader in mass notification, our mission is to empower organizations to protect lives, secure assets, and maintain business continuity. Alertus is experiencing unprecedented growth in all markets, and we're looking for like-minded individuals who take pride in offering...
-
Sr Technical Support Analyst
2 hours ago
Baltimore, United States Anne Arundel Workforce Development Corporation (AAWDC) Full timeJob DescriptionJob DescriptionDescriptionWe are seeking a Sr. Technical Support Analyst who will be part of a team of professionals who support the faculty, staff, and external registrants using the CloudCME portal; the faculty, staff, students and trainees using the New Innovations medical education management platform at the School of Medicine; and the...
-
Workday Technical Analyst
2 days ago
Baltimore, United States American University Full timeWorkday Technical Analyst page is loaded Workday Technical Analyst Apply locations 3201 New Mexico Campus (Washington, DC) time type Full time posted on Posted Yesterday job requisition id R1072 American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty,...
-
Technical Business Analyst
1 week ago
Baltimore, United States Think Consulting Full timeThink Consulting is actively seeking a Technical Business Analyst to join a leading non-profit organization based in Baltimore, 100% remote. In this role, the ideal candidate will guide the development and implementation of web-based applications, drive the software development lifecycle, and collaborate closely with program managers and vendors. 6 month-...
-
Sr. Program Analyst
1 month ago
Baltimore, United States Cedent Consulting Full timeSr. Program Analyst & Technical Analyst positions (Lexington Park, MD) Title: Senior Program Analyst @ Lexington Park , MD Terms of Hire: Full time. Salary: $ 90-118 K /YR + Benefits Job Responsibilities Essential Job Functions: Apply analytic techniques in the evaluation of program/project objectives, analyze requirements, status, budget and schedules,...
-
Customer Support Analyst
1 month ago
Baltimore, United States Bridgeway Benefit Technologies Full timeJob DescriptionJob DescriptionBridgeway Benefit Technologies is hiring an Customer Support Analyst to help grow our Customer Success organization and support our Bridgeway product end-users, through serving as an internal advocate and customer liaison and delivering the highest level of service to our customers.As a successful Customer Support Analyst, you...
-
Technical Business Analyst
7 days ago
Baltimore, United States Chesapeake Contracting Group Full timeJob DescriptionJob DescriptionThe Technical Business Analyst is responsible for collecting, organizing, analyzing, and interpreting datasets to provide insights and support data-driven decision-making. Supporting the technical operations of the company, ensuring that all technical systems are working properly and efficiently. The position will work closely...
-
Technical Business Analyst
1 month ago
Baltimore, United States Chesapeake Contracting Group Full timeJob DescriptionJob DescriptionThe Technical Business Analyst is responsible for collecting, organizing, analyzing, and interpreting datasets to provide insights and support data-driven decision-making. Supporting the technical operations of the company, ensuring that all technical systems are working properly and efficiently. The position will work closely...
-
Technical Business Analyst
3 days ago
Baltimore, United States Akima Full timeLocation: North Bethesda , Maryland , United States Overview Work Where it Matters Akima Data Management (ADM), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At ADM, the work you do...
-
Technical Business Analyst
2 weeks ago
Baltimore, United States Chesapeake Contracting Group Full timeThe Technical Business Analyst is responsible for collecting, organizing, analyzing, and interpreting datasets to provide insights and support data-driven decision-making. Supporting the technical operations of the company, ensuring that all technical systems are working properly and efficiently. The position will work closely with the Director of IT to...
-
Deskside Support
1 week ago
Baltimore, United States Blue Star Partners LLC Full timeJob DescriptionJob DescriptionJob Title: Deskside Support - Service Desk AnalystLocation: Hybrid in Baltimore – Must be on site for 2 weeks training. Onsite 2-3 days per week after that.Start Date: ASAP Duration: Now – December 31, 2024Hours/Week: 40 hours Rate: $26-$31/hourContract Type: W2 Only (No 1099’s or Corp to Corp)Scope of Services:The Service...
-
Technical Business Analyst
11 hours ago
Baltimore, United States Global Refuge Full timeJob DescriptionJob DescriptionIf you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!The Technical Business Analyst will guide the development and implementation of software for Global Refuge, including web-based applications to be used both internally and externally. The position is...
-
Technical Support Engineer
1 week ago
Baltimore, United States Danfoss Full timeJob Description · Actively participate in technical support call center and utilize Salesforce for customer interaction · Provide best in class technical support for Danfoss Cooling Product Line · Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web...
-
Technical Support Engineer
1 week ago
Baltimore, Maryland, United States Danfoss Full timeJob Description· Actively participate in technical support call center and utilize Salesforce for customer interaction· Provide best in class technical support for Danfoss Cooling Product Line· Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web videos·...
-
Technical Support Officer
2 days ago
Baltimore, United States Johns Hopkins University Full timeJob Req ID: 113939 Technical Support Officer The will work in close collaboration with MOMENTUM Country and Global Leadership (MCGL)s FP Team, including the FP Director, Technical Manager, Program Officer, Technical Advisors, and Sr. Program Coordinator, to provide program support in the areas of family planning and gender with a wide range of...
-
Technical Support Engineer
1 week ago
Baltimore, United States Danfoss LLC Full timeTechnical Support Engineer Requisition ID: 38918 Job Location(s): Baltimore, MD, US **Job Description** Actively participate in technical support call center and utilize Salesforce for customer interaction Provide best in class technical support for Danfoss Cooling Product Line Conduct internal and external presentations to increase knowledge of products...
-
Technical Support Engineer
1 week ago
Baltimore, United States Danfoss LLC Full timeTechnical Support Engineer Requisition ID: 38918 Job Location(s): Baltimore, MD, US Job Description · Actively participate in technical support call center and utilize Salesforce for customer interaction · Provide best in class technical support for Danfoss Cooling Product Line · Conduct internal and external presentations to increase knowledge of...
-
Technical Support Engineer
7 days ago
Baltimore, United States Danfoss LLC Full timeJob Description •Actively participate in technical support call center and utilize Salesforce for customer interaction •Provide best in class technical support for Danfoss Cooling Product Line •Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web videos...
-
IT Technical Support Specialist
1 month ago
Baltimore, United States Automated Health Systems Full timeJob DescriptionJob DescriptionAutomated Health Systems has an IT Support Specialist position available in Elkridge, MD.This is an onsite position.Benefits:Health/dental/vision/supplemental insurance/401(k)/Paid Time OffComprehensive and ongoing trainingEmployee Wellness ProgramStrong company culture with career growth opportunitiesAs an IT Technical Support...
-
SIGINT Technical Analyst, Senior
6 hours ago
Baltimore, United States Booz Allen Hamilton Full timeJob Number: R0184333 SIGINT Technical Analyst, Senior Key Role: Leverage SIGINT and non-SIGINT data sources to close discovery gaps, optimize client systems, and enhance the client's ability to pursue essential data. Apply advanced consulting and extensive te chn ical expertise and full industry knowledge. Develop innovative solutions to complex problems....