IT Technical Support Specialist

4 weeks ago

Baltimore, United States Automated Health Systems Full time
Job DescriptionJob Description

Automated Health Systems has an IT Support Specialist position available in Elkridge, MD.

This is an onsite position.

Benefits:

  • Health/dental/vision/supplemental insurance/401(k)/Paid Time Off
  • Comprehensive and ongoing training
  • Employee Wellness Program
  • Strong company culture with career growth opportunities

As an IT Technical Support Specialist, you will be responsible for providing technical set-up and support (via chat, email or phone) for employees in a call center environment.

Qualifications for the position include:

  • Minimum two to three years’ experience in a Help Desk support role required.
  • Hands-on knowledge of Microsoft Windows client and server products and network infrastructure required.
  • Solid knowledge of Microsoft Office suite and Windows for end user application support required; ability to run reports to diagnose system errors and issues.
  • Must have strong work ethic and problem-solving skills, good verbal and written communication skills, and excellent customer service with ability to multitask and manage Help Desk tickets in a timely manner.
  • Associate degree in Computer Science or related field preferred; A+ certification preferred.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com/careers

“The Enlightened Choice in Health Service Management”

Company DescriptionFounded in 1979, Automated Health Systems, Inc., provides vital health care services to the most vulnerable populations. From its headquarters in Pittsburgh, Pennsylvania, AHS manages state-of-the-art facilities located across the nation.

Our mission is what drives us to do everything possible to help those most in need. From the beginning, AHS has provided program development and administration services specifically related to enrollment, outreach and education in partnership with state administered healthcare programs. Our operations, including enrollment brokering, call center administration and eligibility services, are devoted primarily to underserved populations.

We provide a personalized approach to our clients, combining culturally sensitive outreach and education to support and empower consumers. In addition, we bring the resources, workflows and operational expertise to administer top-performing operations. Combined with the passion and commitment of a company that was formed solely to provide services to underserved populations, we have developed an in-house technical platform and team expertise allowing us to bring advanced solutions that creatively respond to issues in a transparent and efficient manner.

Since our founding, we have grown our company along with our skill sets and abilities to provide services in several distinct, yet interrelated lines of business across multiple states. The diversity of this experience gives us a comprehensive view of the challenges faced by our clients while allowing us to bring a well-rounded attitude, intensive knowledge base and successful track record to the projects we administer.Company DescriptionFounded in 1979, Automated Health Systems, Inc., provides vital health care services to the most vulnerable populations. From its headquarters in Pittsburgh, Pennsylvania, AHS manages state-of-the-art facilities located across the nation.\r
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Our mission is what drives us to do everything possible to help those most in need. From the beginning, AHS has provided program development and administration services specifically related to enrollment, outreach and education in partnership with state administered healthcare programs. Our operations, including enrollment brokering, call center administration and eligibility services, are devoted primarily to underserved populations.\r
\r
We provide a personalized approach to our clients, combining culturally sensitive outreach and education to support and empower consumers. In addition, we bring the resources, workflows and operational expertise to administer top-performing operations. Combined with the passion and commitment of a company that was formed solely to provide services to underserved populations, we have developed an in-house technical platform and team expertise allowing us to bring advanced solutions that creatively respond to issues in a transparent and efficient manner.\r
\r
Since our founding, we have grown our company along with our skill sets and abilities to provide services in several distinct, yet interrelated lines of business across multiple states. The diversity of this experience gives us a comprehensive view of the challenges faced by our clients while allowing us to bring a well-rounded attitude, intensive knowledge base and successful track record to the projects we administer.

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