Technical Support Engineer

3 weeks ago

Baltimore, United States Danfoss LLC Full time
Job Description
•Actively participate in technical support call center and utilize Salesforce for customer interaction
•Provide best in class technical support for Danfoss Cooling Product Line
•Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web videos
•Develop and maintain technical tools to support customers (documents, videos, etc)
•Continue to build competencies by attending trainings, conducting research, and remaining motivated to become a product and application expert
•Periodic site and customer visits to support customer applications as well as the internal sales team technically
•Become proficient in troubleshooting complex refrigeration and AC systems

Job Responsibilities
•Strong coordination and communication skills
•Ability to help advance market share against strong competition
•Ability to balance high demands inherent with multiple customers while managing projects and technical discussions
•Entrepreneurial as well as strong initiative and ability to lead/drive process improvements
•Willing and able to travel regionally and internationally (approximately 5-15% travel required)
•Potential, periodic after-hours emergency phone support (via phone)
•Bachelor in Engineering (Mechanical or Electrical) or Engineering Technology with preference in Mechanical, Refrigeration, or HVAC
•Strong interest in learning HVAC/Refrigeration. Preferred experience with refrigeration and AC systems
•Experience with MS Office required

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.

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