Customer Support Team Lead

3 weeks ago


Chicago, United States Morningstar Full time

Morningstar Publishing System is a custom reporting system. Institutions establish select funds, data, and reporting tools to efficiently and seamlessly create batch reporting outputs. Morningstar Publishing System combines the power of Morningstar's Data and Reporting with flexibility for firms to create something unique to their user base. The Team Lead will work as part of our dynamic global team to assist and support our Morningstar MPS/Profiles clients.Job ResponsibilitiesManage the daily running of the Support team to ensure all incoming cases are answered within the prescribed SLAs.Lead the individuals in the region, which includes identifying personal development, training, and assisting with recruitment.Assist with managing individual case queues, ensuring prompt and accurate responses to clients.Handle customer escalations from your team and ensure that these are promptly escalated to the appropriate department, with all relevant information for an efficient investigation & resolution.Promote knowledge sharing within the local and global support teams.Ensure all cases are correctly documented in CRM.Provide regular reporting and quality reviews.Hold regular review meetings with Tier one clients to ensure they are not experiencing ongoing issues or concerns, providing solutions to ensure clients best utilize our products & data.Oversee the creation of documentation and knowledge sharing.Assign and align team tasks with the organizational strategy.Collaborate with the Implementation Manager to hand over all newly onboarded clients.Qualifications3-5 years of Customer Support experience in fintech working with larger quantities of data is a mustPrevious experience identifying workflows and creating standardized work processes by collaborating with internal teams is a mustBachelor's degree is requiredExperience working in Salesforce and JiraExcellent client service skills with a proactive approach, and take ownership of issues as they arise001_MstarInc Morningstar Inc. Legal EntityMorningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.#J-18808-Ljbffr

by Jobble



  • Chicago, United States Morningstar Inc. Full time

    Morningstar Publishing System is a custom reporting system. Institutions establish select funds, data, and reporting tools to efficiently and seamlessly create batch reporting outputs. Morningstar Publishing System combines the power of Morningstar's Data and Reporting with flexibility for firms to create something unique to their user base. The Team Lead...


  • Chicago, United States Morningstar Inc. Full time

    Morningstar Publishing System is a custom reporting system. Institutions establish select funds, data, and reporting tools to efficiently and seamlessly create batch reporting outputs. Morningstar Publishing System combines the power of Morningstar's Data and Reporting with flexibility for firms to create something unique to their user base. The Team Lead...


  • Chicago, United States WiseTech Global Full time

    **About WiseTech Global**: WiseTech Global is changing the world of logistics through technology. We build products using the latest software tools and the best hardware platforms and take pride in delivering solutions that make a significant difference for our customers, partners, staff, shareholders, and the logistics industry at large. **Role...


  • Chicago, United States Mixam Full time

    **Customer Service Team Lead** FLSA Status: Non-Exempt Annual Salary: $65,000 to $75,000 USD Work Location: Hybrid, Chicago, IL **Who we are** Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional...


  • Chicago, United States Mixam Inc Full time

    Customer Service Team Lead FLSA Status: Non-Exempt Annual Salary: $65,000 to $75,000 USD Work Location: Hybrid, Chicago, IL Who we are Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and...


  • Chicago, United States Mixam Inc Full time

    FLSA Status: Non-Exempt Annual Salary: $65,000 to $75,000 USD Work Location: Hybrid, Chicago, IL Who We Are Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and professional customer service....


  • Chicago, United States Mixam Full time

    Job DescriptionJob DescriptionCustomer Service Team LeadFLSA Status: Non-ExemptAnnual Salary: $65,000 to $75,000 USDWork Location: Hybrid, Chicago, ILWho we areMixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing,...


  • Chicago, United States Mixam Full time

    Job DescriptionJob DescriptionCustomer Service Team LeadFLSA Status: Non-ExemptAnnual Salary: $65,000 to $75,000 USDWork Location: Hybrid, Chicago, ILWho we areMixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing,...


  • Chicago, United States CDW Full time

    / / Customer Relations Team Lead **Customer Relations Team Leadat CDW Careers** Job ID: 22000831 Focus Area: Warehouse-Distribution Post Date: Feb 11, 2022 Location: Vernon Hills, Illinois Contract Type: Full-Time **Role Overview** The Customer Relations Team Leader acts as an escalation contact for the Customer Relations team. In this role, Team Leaders...


  • Chicago, United States Wisetech Global Ltd. Full time

    About WiseTech Global: WiseTech Global is changing the world of logistics through technology. We build products using the latest software tools and the best hardware platforms and take pride in delivering solutions that make a significant difference for our customers, partners, staff, shareholders, and the logistics industry at large. Role Overview: The...


  • Chicago, United States Byline Bank Full time

    Help provides daily direction and communication to Customer Solutions Specialists so that customer service calls are answered in a timely, efficient and knowledgeable manner. Monitors queue and track inbound calls. Keeps agents aware of inbound calls Team Lead, Solutions, Customer Experience, Solution, Operations, Customer Service, Technology, Banking


  • Chicago, United States InRule Technology, Inc. Full time

    Job DescriptionJob DescriptionAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive...


  • Chicago, United States InRule Technology, Inc. Full time

    Job DescriptionJob DescriptionAt InRule Technology, we revolutionize the way organizations in more than 40 countries worldwide make mission-critical decisions by infusing cutting-edge technology into their processes. Some of the largest banks, insurance companies, healthcare organizations, and governments rely on InRule to deliver frictionless, intuitive...


  • Chicago, Illinois, United States Byline Bank Full time

    Objective of Position:The Customer Solutions Team Lead is responsible for leading the quality and efficient customer experience to customers through the daily leadership of the Customer Solutions team, to include motivating, recognizing and rewarding, coaching, training, and problem solving.Duties and Responsibilities:Help provides daily direction and...


  • Chicago, Illinois, United States Byline Bank Full time

    Objective of Position:The Customer Solutions Team Lead is responsible for leading the quality and efficient customer experience to customers through the daily leadership of the Customer Solutions team, to include motivating, recognizing and rewarding, coaching, training, and problem solving.Duties and Responsibilities:Help provides daily direction and...


  • Chicago, Illinois, United States Byline Bank Full time

    Objective of Position:The Customer Solutions Team Lead is responsible for leading the quality and efficient customer experience to customers through the daily leadership of the Customer Solutions team, to include motivating, recognizing and rewarding, coaching, training, and problem solving.Duties and Responsibilities:Help provides daily direction and...


  • Chicago, United States Byline Bank Full time

    Objective of Position: The Customer Solutions Team Lead is responsible for leading the quality and efficient customer experience to customers through the daily leadership of the Customer Solutions team, to include motivating, recognizing and rewarding, coaching, training, and problem solving. Duties and Responsibilities:Help provides daily direction and...


  • Chicago, United States Byline Bank Full time

    Objective of Position: The Customer Solutions Team Lead is responsible for leading the quality and efficient customer experience to customers through the daily leadership of the Customer Solutions team, to include motivating, recognizing and rewarding, coaching, training, and problem solving. Duties and Responsibilities:Help provides daily direction and...

  • Team Lead

    43 minutes ago


    Chicago, United States ServiceMASTER Clean Full time

    Team Coordinator/Team Lead Overview ServiceMaster Cleaning Solutions offers entry-level to managerial positions in Chicago and Suburbs. - We want you to grow and succeed. Our promotion from within philosophy, combined with company growth, will provide you with those opportunities. - You are not just a number or expense. You are an integral part of our...

  • Team Lead

    1 month ago


    Chicago, United States Rosin Optical Co., Inc. Full time

    **Company** Rosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we’ve remained completely focused on treating our patients like we would treat members of our own family. This commitment has fueled our success, allowing us to expand across the...