IT Field Technician

2 weeks ago

Los Angeles, United States Kinettix Full time
Job Description:

1099 Independent Contractor

Length of Contract: TBD

Schedule: M-F Day Shift

Weekend Overtime: 10 hours shift as needed

Onsite Multiple Locations

JOB TITLE: IT Field Technician

BASIC PURPOSE:

The IT Technician is responsible for overseeing all technology associated with applications, hardware, networking, and computing services at restaurant locations. He / She provides maintenance and support for all hardware and software problems. The IT Technician installs, maintains, repairs, and troubleshoots equipment and software necessary for business operations.

KEY RESPONSIBILITIES:
  • Provide end-user support both remotely, over the phone, and on-site.
  • Identifies, diagnoses, and resolves problems with:
    • Desktop hardware, tablets, applications, and networking.
    • POS, credit card terminals, and kitchen hardware.
    • Streaming Radio and speakers.
    • DVR systems, cameras, and microphones.
    • DT Timer, OCB, and DT headsets.
  • Digital menu boards and any new technology we roll out.
  • Coordinates the timely repair of equipment covered by third-party support vendors.
  • Produce well-written plans, procedures, documentation, and communication to ASLs.
  • Set up computer software and hardware for new/existing staff, including new user accounts.
  • Maintain complete and accurate software/hardware inventory.
  • Manage daily PCI-DSS compliance-focused tasks such as account terminations and log analysis.
  • Create, update, review, and resolve Help Desk tickets.
  • Additional tasks and projects as assigned by supervisors.
  • This list is not all-inclusive.
LEADERSHIP BEHAVIORS:

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Functional / Technical Skills Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Priority Setting Spends his / her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Problem-Solving Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answer

Perseverance Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks

ESSENTIAL SKILL SETS:
  • Strong analytical and problem-solving skills, effective strategic planning and organization, and ability to multi-task and prioritize.
  • Self-motivated and capable of working unsupervised.
  • Excellent communication and customer service skills. Ability to interact with support staff, restaurant personnel, and customers as required.
  • Must have the ability to adapt quickly to changes in technology, as well as the ability to learn new systems and equipment.
MINIMUM QUALIFICATIONS:
  • Two to Three years of Help Desk or I.T. Experience Preferred.
  • Must pass an MVR and Background Check.
  • Maintain a valid driver's license and insurance.
  • Willing to have a flexible schedule, including weekends and nights.
  • Must be able to lift at least 30 pounds.

Physical ability to perform work required. Included but not limited to climbing ladders and working on equipment in awkward positions.

Required Skills:
• Radio
• Finish
• BASIC
• Overtime
• Business Operations
• Energy
• Credit
• Insurance
• Networking
• Strategic Planning
• Vendors
• Documentation
• Software
• Customer Service
• Planning
• Maintenance
• Leadership
• Business
• Communication

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