Customer Service Specialist

4 weeks ago


Cincinnati, United States FRY Fastening Full time

Job DescriptionJob Description

Distributor of nailing and stapling systems serving the construction and manufacturing trades.  Seeking career oriented candidate for an opening on our customer service team. Candidate must possess excellent organizational and communication skills.  Responsibilities include phone and email customer support, order processing, and collaboration between company departments to ensure customer satisfaction

Responsibilities:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services

Qualifications:

  • Previous experience in customer service, sales, or other related fields is preferred
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Strong work ethic with desire to grow

Company DescriptionFRY Fastening Systems was founded in 1986 and is based in Cincinnati, Ohio. FRY began as a small, one-man operation that was designed to serve the construction and industrial trades. Today, we operate three full service distribution centers to best serve our target markets in the Midwest. With a dedication to customer service, extensive product knowledge and genuine passion for the business, FRY has become an industry leader. We proudly offer the most efficient, cost effective fastening solutions on the market. With customer service a top priority, FRY is dedicated to providing best-in-class service and support - beyond the point of sale.Company DescriptionFRY Fastening Systems was founded in 1986 and is based in Cincinnati, Ohio. FRY began as a small, one-man operation that was designed to serve the construction and industrial trades. Today, we operate three full service distribution centers to best serve our target markets in the Midwest. With a dedication to customer service, extensive product knowledge and genuine passion for the business, FRY has become an industry leader. We proudly offer the most efficient, cost effective fastening solutions on the market. With customer service a top priority, FRY is dedicated to providing best-in-class service and support - beyond the point of sale.



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