Customer Service Specialist

2 weeks ago

Cincinnati, United States the trak group Full time
Job DescriptionJob Description

Customer Service Representative

Quiet work environment Join a close-knit, seasoned team with excellent benefits, including pet insurance, available after just 30 days

Why you should work here:

  • Benefits start on the 1st of the month, just 30 days after joining.
  • Work with a small, experienced team that has been together for years.
  • Exciting improvements on the horizon with better benefits, pay, and PTO by year-end.
  • Enjoy a professional and supportive work environment with growth opportunities.

Responsibilities include:

  • Provide exceptional customer service through phone and email communication for both B2B and B2C clients.
  • Enter orders into Acumatica (ERP preferred) and handle order processing, including ship dates, expedited requests, complaints/questions, and follow-up.
  • Troubleshoot mechanical components and provide support to customers regarding pump products and Ginsu Knives.
  • Communicate with internal and external consumers effectively, demonstrating strong phone and email skills.
  • Utilize critical thinking skills to solve problems and manage conflict resolution.
  • Manage large volumes of inbound and outbound calls (25-40+ daily) and utilize email templates efficiently.
  • Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
  • Maintain accurate records of all conversations in the call center database.
  • Participate in training to continuously improve knowledge and performance.
  • Meet personal and team qualitative and quantitative targets.

What you need to succeed:

  • Background: High school diploma or equivalent; previous call center experience preferred.
  • Professionalism: Demonstrated through previous roles.
  • Customer Service Skills: Especially in a B2C call center background with strong phone and email capabilities.
  • Mechanical Aptitude: Comfortable teaching users about pump products and troubleshooting mechanical components.
  • Critical Thinking: Strong problem-solving skills are a must.
  • Software Skills: Proficiency in Microsoft Office Suite, especially Excel; familiarity with CRM systems and Acumatica preferred.
  • Stability: Candidates with at least 2+ years in previous roles preferred (no job hoppers).
  • Personality: Focused, pleasant, self-motivated, and able to leave personal problems at home.
Company DescriptionWe are a leading professional employment agency based in Cincinnati and serve job seekers in Ohio, Kentucky, and Indiana. You work hard every day to achieve your goals, and when you’re ready for new career opportunities, you deserve every advantage in the market. At the trak group, we work for you and put your needs and priorities first. We get to know you not just as a resume but as a person. We work to understand your motivations, goals and priorities and learn exactly what you are looking for in your next job opportunity.Company DescriptionWe are a leading professional employment agency based in Cincinnati and serve job seekers in Ohio, Kentucky, and Indiana. You work hard every day to achieve your goals, and when you’re ready for new career opportunities, you deserve every advantage in the market. At the trak group, we work for you and put your needs and priorities first. We get to know you not just as a resume but as a person. We work to understand your motivations, goals and priorities and learn exactly what you are looking for in your next job opportunity.

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