Coordinator - Technical Support

4 weeks ago

Baltimore, United States Engage2Excel Full time
Grow Your Skills While Helping Eye Care Professionals Make Optimal Use of a Great Practice Platform
If you have strong self-motivation, the ability to work independently, and a rigorous approach to learning, this position offers you some great opportunities. You will:
  • Master a challenging but rewarding role, supporting eye care professionals create a more effective and enjoyable patient journey
  • Expand your experience as you handle diverse issues -- no two days will be the same
  • Support a great platform that helps eye care professionals grow their practice while enhancing the patient experience
  • Join a team that takes pride in consistently earning top ratings for delivering outstanding support and service
Essilor Group has served the public by creating the standard of quality in ophthalmic lenses. More recently, through Essilor's ecosystem of web properties, we also serve hundreds of millions of digital consumers globally each year. As a Technical Support Specialist, you will support eye care professionals with technical issues, delivering best-in-class service via phone, email and chat. Issues will be diverse and may be complex, requiring resolution through follow-up. We'll set you up for success with a minimum of three months of product training.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship. In addition, to be a good fit for the Technical Support Specialist opportunity, you will have:
  • A high school diploma; some college is preferred
  • A customer service mindset
  • The ability to read and understand detailed and extensive written instructions, and to grasp complex systems (we work with 25+ platforms)
  • Strong self-motivation and the ability to work independently
  • Experience working remotely is strongly preferred

For over 20 years, 4PatientCare has empowered eye care practices to optimize how they do business and put their best foot forward with every patient. As the only patient engagement and appointment scheduling solution focused exclusively on the eye care industry, were uniquely positioned to equip practices for sustained success. 4PatientCare is part of Essilor of America (EOA), the leading manufacturer of eyeglass lenses in the United States. EOA employs more than 7,000 people and operates the largest and most comprehensive optical laboratory network in the U.S.

EOE/AA/M/F/Vets/Disabled

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