Customer Support Engineer

3 weeks ago


San Jose, United States BayInfotech Full time
  • Provides second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
  • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
  • Provides technology/product training and intellectual property material as required
  • Acts as focal point for large account network problem resolution.
  • Effectively utilizes moderate to complex lab setups to recreate and solve problems
  • Submits complete and correct bug reports in area of expertise.
  • Interacts across TAC teams and development teams at peer level.
Required Skills:
  • Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.
  • Candidate must have at least 4-5 years of Networking industry experience and knowledge, products and protocols
  • Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS
  • Ability to handle critical customer issues/problems.
  • Able to determine problems and deliver known solutions with a high level of customer satisfaction.
  • Ability to determine root cause and resolution for previously unknown problems.
  • Good verbal communication skills.

If you are interested in this job listed here, please e-mail your detailed resume to deepika@bay-infotech.com for immediate consideration for qualified candidates.

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