Customer Support Engineer

2 weeks ago


San Jose, United States BayInfotech Full time
  • Provides second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
  • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
  • Provides technology/product training and intellectual property material as required
  • Acts as focal point for large account network problem resolution.
  • Effectively utilizes moderate to complex lab setups to recreate and solve problems
  • Submits complete and correct bug reports in area of expertise.
  • Interacts across TAC teams and development teams at peer level.
Required Skills:
  • Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.
  • Candidate must have at least 4-5 years of Networking industry experience and knowledge, products and protocols
  • Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS
  • Ability to handle critical customer issues/problems.
  • Able to determine problems and deliver known solutions with a high level of customer satisfaction.
  • Ability to determine root cause and resolution for previously unknown problems.
  • Good verbal communication skills.

If you are interested in this job listed here, please e-mail your detailed resume to deepika@bay-infotech.com for immediate consideration for qualified candidates.

  • San Jose, United States 9992 Full time

    Job DescriptionJob DescriptionProvides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of...


  • San Jose, United States Quatrro Business Support Services Full time

    Purpose of the Job: The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not...


  • San Jose, United States Quatrro Business Support Services Full time

    PURPOSE OF THE JOB: The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not...


  • San Jose, United States BayInfotech Full time

    Provides second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers. Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. Provides technology/product training and intellectual property...


  • San Jose, California, United States Netskope Full time

    About the Role:**This role requires fluency in Portuguese, Spanish AND English.*Netskope's customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators.Responsibilities:Be the primary point of contact for all support and...


  • San Jose, United States Mendel.ai Full time

    About Mendel.ai: At Mendel, we leverage the power of AI to transform healthcare. We strive to ensure every patient’s journey informs healthcare decisions, whether it's a physician selecting the optimal treatment plan or a pharmaceutical company discovering a groundbreaking drug. By cultivating a comprehensive understanding of a patient's health record...


  • San Jose, United States Mendel.ai Full time

    About Mendel.ai: At Mendel, we leverage the power of AI to transform healthcare. We strive to ensure every patient’s journey informs healthcare decisions, whether it's a physician selecting the optimal treatment plan or a pharmaceutical company discovering a groundbreaking drug. By cultivating a comprehensive understanding of a patient's health record...


  • San Jose, United States Mendel.ai Full time

    About Mendel.ai: At Mendel, we leverage the power of AI to transform healthcare. We strive to ensure every patient’s journey informs healthcare decisions, whether it's a physician selecting the optimal treatment plan or a pharmaceutical company discovering a groundbreaking drug. By cultivating a comprehensive understanding of a patient's health record...


  • San Jose, United States Winmax Systems Full time

    Title:IT Technical Support Engineer Location: San Jose,CA (Hybrid) Contract: 6+ Month Job description: Client is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software...


  • San Jose, United States AMISEQ Full time

    Job Description: IT Technical Support EngineerClient is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software troubleshooting skills for common desktop/laptop issues, IT...


  • San Jose, United States AMISEQ Full time

    Job Description: IT Technical Support EngineerClient is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software troubleshooting skills for common desktop/laptop issues, IT...


  • San Jose, United States AMISEQ Full time

    Job Description: IT Technical Support EngineerClient is looking for an IT Technical Support Engineer to be part of the Corporate IT team in the USA. You will work in an exciting and extremely fast/paced environment. You should have strong written and verbal communication, solid hardware/software troubleshooting skills for common desktop/laptop issues, IT...


  • San Mateo, United States Y Combinator Full time

    **Customer Support Engineer** **** Customer messaging via push notifications, email, SMS, & in-app. San Mateo, California Full-time 1+ years About OneSignal We started as app developers who just wanted a developer-friendly API for push notifications. Finding no good solution, we built one ourselves. Today, OneSignal is the leading solution for sending...


  • San Jose, United States DXC Technology Full time

    Associate Customer Support page is loaded Associate Customer Support Apply locations CRI - SJ - SAN JOSE time type Full time posted on Posted 2 Days Ago job requisition id 51503964 Job Description: Essential Job Functions: • Execute business process transactions, ensuring accuracy and adherence to established procedures.• Collaborate with senior...


  • San Jose, United States At Home Stores LLC Full time

    Job Description $17.55-19.50/hour The Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by store management. Key Roles and Responsibilities Provides customers a positive shopping experience Performs cashier...

  • Senior Data Engineer

    3 hours ago


    San Jose, United States mendel.ai Full time

    About Mendel.ai: At Mendel, we leverage the power of AI to transform healthcare. We strive to ensure every patient's journey informs healthcare decisions, whether it's a physician selecting the optimal treatment plan or a pharmaceutical company discovering a groundbreaking drug. By cultivating a comprehensive understanding of a patient's health record...


  • San Jose, United States Mendel.ai Full time

    About Mendel.ai: At Mendel, we leverage the power of AI to transform healthcare. We strive to ensure every patient’s journey informs healthcare decisions, whether it's a physician selecting the optimal treatment plan or a pharmaceutical company discovering a groundbreaking drug. By cultivating a comprehensive understanding of a patient's health record...


  • San Jose, United States Mendel.ai Full time

    About Mendel.ai: At Mendel, we leverage the power of AI to transform healthcare. We strive to ensure every patient’s journey informs healthcare decisions, whether it's a physician selecting the optimal treatment plan or a pharmaceutical company discovering a groundbreaking drug. By cultivating a comprehensive understanding of a patient's health record...


  • San Jose, United States Mendel.ai Full time

    About Mendel.ai: At Mendel, we leverage the power of AI to transform healthcare. We strive to ensure every patient’s journey informs healthcare decisions, whether it's a physician selecting the optimal treatment plan or a pharmaceutical company discovering a groundbreaking drug. By cultivating a comprehensive understanding of a patient's health record...


  • San Jose, United States Insight Global Full time

    Customer Response Engineering group is responsible for providing engineering-level assistance to customers using endpoint products. The Senior Software Engineer position will be responsible for investigating customer-reported product issues, debugging product code and developing product fixes, and contributing to the development of minor product releases...