Line Service Technician

4 weeks ago

Dallas, United States BusinessJet.com Full time

Celebrating over 25 years in business aviation, Business Jet recognizes its more than 150 aviation professionals as the key its success. Come join a team that is dedicated to providing a truly vibrant and personalized aviation experience, built on trusted service, humble hearts, and a family-spirited atmosphere.We're continuing to grow and have openings in multiple shifts1st shift - 6 a.m - 2 p.m.2nd shift - 2 p.m. - 10 p.m.3rd shift - 10 p.m. - 6 a.m.Some flexibility is required for the training period on day shifts. Shift differential added after completion of trainingThe Line Service Technician is a critical part of flight line operations for Business Jet Center. Line Service Techs work to uphold Business Jet's high standards of serviceability in all aspects providing many customer and aircraft-related services such as aircraft refueling, towing and airport ramp duties, etc.Essential Duties and Responsibilities:Provide face-to-face customer service to aircraft pilots, passengers, and ownersRender aviation services including but not limited to:Aircraft towing and refuelingLead arriving aircraft into position and send out departing aircraft while performing aircraft marshaling signalsProvide baggage handling, vehicle valet and customer shuttle servicesOther aircraft related services such as service order documentation, lavatory service, tire air service, aircraft ground maneuvering, customer relations, pilot transport, ground-to-ground and ground-to-air radio communications, aircraft traffic (marshal procedures), ground power unit service, aircraft windshieldCleaning, aircraft amenities service and any other aircraft related services.Utilize various airport ramps machines such as fuel trucks, ground power units, aircraft tugs, and liftsEscort and assist in all transportation needs (i.e. pick up/drop off passengers).Work with Customer Service Reps to coordinate and complete customer requestsUse protective equipment and obey all safety proceduresRemain watchful of arriving and departing aircraftProfessionally correspond with customers and vendors to ensure customer satisfaction.Maintain a professional and positive attitude with the ability to multitask.Keep equipment and work area clean and in professional conditionOther duties as assigned as neededQualification Requirements:High school diploma or general education degree (GED)Previous aviation or FBO experience not required but preferredExperience performing aircraft marshaling signals a plusProblem-solving skillsExcellent Oral and Written Communication skillsAbility to follow detailed instructionsAbility to multitask and provide high standard of customer service in a fast-paced environmentAbility to differentiate aircraft types as well as understand military time and phonetic alphabetAbility to work under pressureSelf-starter with a willingness to learn and develop and take feedback wellMust be available to work a variety of shifts; including nights, weekends, holidays, and overtimeWork Environment:Thephysical demands described here are representative of those that must be met byan employee to successfully perform the essential functions of this job. Whileperforming the duties of this job, the employee is regularly required to talkand hear. Thisposition is very active and requires standing, walking, bending, kneeling,stooping, crouching, crawling, and climbing all day. The employee mustfrequently lift and/or move items over 50 pounds. While performing the duties of this job, the employee isfrequently exposed to various weather conditions and loud noises.

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