Field Service Technician

3 weeks ago

Dallas, United States Melink Corporation Full time
Job DescriptionJob DescriptionJob Description
We are looking for a full time Field Service Technician with experience in product installation to help take our company to the next level.  As a small-medium sized business in the emerging energy efficiency and renewable energy space, our goal is to grow sales and become a national leader.  Our national network of engineers and technicians is unique in this field and provides a solid platform for future growth. The ideal candidate will be able to demonstrate exceptional communication and integrity while maintaining a high level of service excellence.

Field Service Technician Essential Duties and Responsibilities:
  • Install and/or commission control systems for commercial kitchen ventilation.
  • Perform site surveys of commercial kitchen ventilation hoods and mechanical systems.
  • Perform site meetings to coordinate various trades for product installation.
  • Deliver formal site training to end‐users (kitchen staff and site engineers).
  • Write technical reports at project completion for submission to customer.
  • Provide technical support to customers and contractors to resolve issues rapidly and thoroughly.
  • Make recommendations for potential service enhancements or modifications to meet the ever-changing needs of the customer. 
  • Manage all travel arrangements once jobs are assigned each week, including and changes that may occur while on the road.
  • Submit weekly expense reports.
  • Participate in weekly safety meetings.
  • 100%+ travel required (regional, national, or international)
  • Other job duties as assigned.
Field Service Technician Qualifications:
  • Proficient in Microsoft Office Suite
  • Mechanical, electrical, and controls knowledge required
  • Superior customer service skills
  • Excellent written and verbal communication skills
  • High emotional intelligence, positive attitude, and a service leadership philosophy
  • High attention to detail, follow-up, multi-tasking, and conflict resolution
  • Able to demonstrate a high level of integrity and a penchant for high quality
  • Must possess a strong work ethic and a high level of self-accountability
  • Able to establish and maintain effective working relationships with co-workers, contractors, and customers
  • OSHA 10- or 30-Hour training preferred
  • CPR/AED/First Aid certification preferred
  • Must pass a driving record check
Field Service Technician Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
  • Must be able to climb a minimum 30 ft ladder
  • Maximum unassisted lift = 70 lbs. Average lift less than 50 lbs.
  • Exposed to seasonal weather based on geographic region
  • Exposed to moving parts and electricity that require safety protocols
  • Exposure to varied travel conditions either driving or flying
Field Service Technician Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
  • Extreme Ownership - Takes personal responsibility for outcomes and perseveres in the face resistance or setbacks. Pursues everything with energy and drive.
  • Subject Matter Expertise - Excels at his/her professional function, regularly demonstrating and sharing depth of knowledge and skills. Is a quick study.
  • Clear & Candid Communication - Ensures that information is passed on to others who should be kept informed; has the courage to say what needs to be said.
  • Building Collaborative Relationships- Cultivates trusting, respectful, professional relationships with colleagues and customers over time.
  • Planning & Problem-Solving - Takes the steps necessary to deliver high quality results, on time and on budget.
  • Continuous Improvement - Constantly seeks ways to improve the internal and external customer experience by delivering better, faster, or less expensive products and services.
 Melink Corporation is an Equal Opportunity Employer

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