IT Helpdesk Technician

4 weeks ago

New Albany, United States Reveleer Full time

**IT Helpdesk Technician
** New Albany, OH

Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.

We are seeking an experienced IT Helpdesk Technician to join our dynamic team at our headquarters in Glendale, California. As an IT Helpdesk Technician, you will be the first point of contact for internal employees seeking technical assistance. You will play a critical role in ensuring that our staff has the necessary technical support to operate efficiently in a fast-paced environment.

Key Responsibilities:

  • Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
  • Resolve user-submitted incidents and service requests via phone, email, and in-person interactions.
  • Escalate unresolved issues to the next level of support personnel.
  • Document, track, and monitor the problem to ensure a timely resolution.
  • Install, configure, and upgrade computer hardware and software.
  • Participate in the maintenance and operation of our internal IT infrastructure.
  • Provide assistance in the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
  • Experience with ITSM platforms like FreshService, FreshDesk, Jira Service Management.
  • Experience with Microsoft Productivity suite administration (O365, Exchange, Teams, SharePoint, etc.).
  • Experience with Microsoft Identity Management administration: Active Directory and Azure AD.
  • Experience with Mobile Device Management platforms like Microsoft Intune.

Qualifications:

  • Minimum of 2 years of experience in an IT helpdesk or technical support role.
  • Strong knowledge of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and in a team environment.
  • Experience in the healthcare industry is preferred but not required.

Additional Qualifications (Plus):

IT-related certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional).

Hourly Rate: $26.00 - $31.00 / hour ****

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Reveleer E-Verifies all new hires.

Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.

  • Level 2 helpdesk

    7 days ago

    New York, United States My IT Department Full time

    Job DescriptionJob DescriptionThis is 4 - 8 week consulting position with option for extension at a very large company in mid town. This is a 40 hours per week onsite role. Please do not apply if you are looking for a remote or hybrid position. This is a great opportunity for someone looking to expand their skills and work with an extremely talented team of...

  • IT Helpdesk Technician

    1 week ago

    New Orleans, United States Capital City Press Full time

    IT Helpdesk Technician The Advocate is Louisiana’s largest news organization with a staff of more than 100 journalists across our three markets – New Orleans, Baton Rouge & Lafayette and is locally owned. We believe strongly in the power of local journalism. This allows us to be agile, to experiment, to succeed – and to fail. It’s why we want to...

  • IT Helpdesk Technician

    6 days ago

    New Orleans, United States Capital City Press Full time

    Job DescriptionJob DescriptionIT Helpdesk TechnicianThe Advocate is Louisiana’s largest news organization with a staff of more than 100 journalists across our three markets – New Orleans, Baton Rouge & Lafayette and is locally owned. We believe strongly in the power of local journalism. This allows us to be agile, to experiment, to succeed – and to...

  • Helpdesk Services Specialist

    1 month ago

    New York, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...

  • Helpdesk Services Specialist

    1 week ago

    New York, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...

  • Helpdesk Services Specialist

    1 week ago

    New York, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...

  • IT Helpdesk Technician

    1 week ago

    New Buffalo, United States Four Winds Casino Full time

    SUMMARY: Responsible for providing the initial technical assistance, either via telephone or email with enterprise computer and technology users for the purpose of break/fix resolution, or escalation to the I.T. support staff, ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Installs selected software, maintaining proper security levels and...

  • Service Desk Analyst FL Law Enforcement

    2 weeks ago

    New Port Richey, United States IT Resources Corp Full time

    Shift:  8am-5pm Mon-FriLocation:  8661 Citizens Dr, New Port Richey, FL 34654Education: In process of getting their Computer Science degreeExperience:* Stable previous FT/PT employment* Desire to get some valuable experience in an IT related roleMust be able to pass a level 2 FLE backgroundRole: The job is responsible for working as a part of a service...

  • Desktop/Helpdesk Support Technician

    2 weeks ago

    New York, United States HCLTech Full time

    Role :-Desktop/Helpdesk Support Technician Location :-Owensboro, KY Job Description :- This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require...

  • AV Technician

    1 week ago

    New York, United States PATRIOT STAFFING & SERVICES LL Full time

    Job DescriptionJob DescriptionNeed 4 AV Technician L3/L2 in Buffalo, NY 14210 & Manhattan, NY 10001.Number of positions:L2 Engineer: 2 positions in Buffalo, NY 14210.L3 Engineer: 2 positions in Manhattan, NY 10001.Total: 4 positions in both above locations.There is a total option of 4 engineers, 2 at each site, with 2 different levels.Role Summary The AV...

  • Help Desk Services Specialist

    2 months ago

    Albany, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...

  • Help Desk Services Specialist

    1 week ago

    Albany, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...

  • Help Desk Services Specialist

    1 week ago

    Albany, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...

  • Level II Onsite Support Engineer

    1 month ago

    New York, United States Lincoln IT Full time

    Job DescriptionJob DescriptionJob OverviewWe are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with IT support and troubleshooting.ResponsibilitiesProvide phone support and remote remediation for workstation issuesTroubleshooting and resolving customer system problems across a broad range of...

  • Desktop Support Technician

    5 days ago

    New York, United States Maternal Fetal Medicine Associates Full time

    About the Organization Maternal Fetal Medicine Associates, and its affiliate, Carnegie Imaging for Women is a prestigious growing medical practice located on the Upper East Side. From pre-conception counseling through delivery and recovery; from leading edge diagnostic ultrasound services to the full range of gynecologic care including cervical cancer...

  • Help Desk Technician

    1 week ago

    New York, United States Good Shepherd Services Full time

    About Us: Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year - and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take....

  • Level 1 Field Support Tech

    1 month ago

    New York, United States Lincoln IT Full time

    Job DescriptionJob DescriptionLevel 1 Field Support Tech Lincoln IT, leading IT infrastructure solutions and managed services provider in the New York Metropolitan area, is currently looking for a Level 1 Field Support TechThe ideal candidate must have at least 1 to 3 years’ experience with Microsoft OS, a variety of desktop applications, and expertise...

  • Experienced IT Support

    4 days ago

    New York, United States Revolution Technologies Full time

    This is an On site opportunity near 10007 zip code (Manhattan, NY)Duration: 12 months revolvingLocation: New York, NYCitizenship: ONLY US or Green CardPay: Only W2This role specifically encompasses the following duties:• Responsible for providing service and support on VIP devices at customer headquarter locations.• Work with customer helpdesk to provide...

  • Experienced IT Support

    3 days ago

    New York, United States Revolution Technologies Full time

    This is an On site opportunity near 10007 zip code (Manhattan, NY)Duration: 12 months revolvingLocation: New York, NYCitizenship: ONLY US or Green CardPay: Only W2This role specifically encompasses the following duties:• Responsible for providing service and support on VIP devices at customer headquarter locations.• Work with customer helpdesk to provide...

  • Desktop Support Technician

    7 days ago

    New York, United States AMS Staffing Inc. Full time

    Please send resume in WORD format should you be interested in the following Desktop Support Technician position in NYC. This is a full-time, direct-hire position with a salary between 95-115K plus awesome benefits. If youre not interested, please pass along to your colleagues as we do pay referral fees. Job Title: Desktop Support Technician Location: NYC...