Desktop/Helpdesk Support Technician

2 weeks ago

New York, United States HCLTech Full time

Role :-Desktop/Helpdesk Support Technician
Location :-Owensboro, KY
Job Description :-
This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Partner will provide

(a) Mid-level analysis and technical support for customers and their networked computers and peripherals.
(b) Interface with multiple levels of end users, management, VIPs and local technical staff.

Main Responsibilities include:

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
To provide infrastructure administration functions
Providing on-site cover from 8:00 1700 hours Mon- Fri as part of a shift arrangement
Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.

Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
Works with procurement staff to purchase hardware and software.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Technical Skills

Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
Administration experience of MS Active Directory users & groups, policies and management concepts
Effective communication by Engineer in English and local languages is mandatory

Soft Skills

Excellent communication and conversation skills (Verbal and Written - English and local language) Additional language skills (English and local language)
Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
Strong customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
A self-starter with ability to work on their own initiative
To work through issues analytically to a successful conclusion
Must be detail oriented and self-motivating
Experience of managing and leading a geographically and culturally diverse team

Desired Experience

At least 2 - 3 years of experience in the field or in a related area required
Prior experience on Desktops, Workstations, Notebooks and Printers
Collaboration experience including remote control of PCs and video conferencing knowledge
Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
Strong Microsoft Office skills (Outlook, Word, and Excel)
Thorough understanding of Outlook's calendaring tool
Understanding of Exchange functional accounts and how they are used within Microsoft technologies
Background security check required

Certification requirements

Knowledge of basic Networking and other technologies
Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Good to have basic understanding of Client Server Architecture, OS
CCNA/MCP/MSCA Preferred

Education requirements

Bachelors Degree or Equivalent

Terms & Conditions

Willing to sign Service agreement (As applicable)
Willing to work in 24*7 environment

  • Desktop Support Technician

    5 days ago

    New York, United States Maternal Fetal Medicine Associates Full time

    About the Organization Maternal Fetal Medicine Associates, and its affiliate, Carnegie Imaging for Women is a prestigious growing medical practice located on the Upper East Side. From pre-conception counseling through delivery and recovery; from leading edge diagnostic ultrasound services to the full range of gynecologic care including cervical cancer...

  • Desktop Support Technician

    5 days ago

    New York, United States AMS Staffing, Inc. Full time

    Job DescriptionJob DescriptionPlease send resume in WORD format should you be interested in the following Desktop Support Technician position in NYC. This is a full-time, direct-hire position with a salary between 95-115K plus awesome benefits. If youre not interested, please pass along to your colleagues as we do pay referral fees.Job Title: Desktop Support...

  • Desktop Support Technician

    6 days ago

    New York, United States AMS Staffing Inc. Full time

    Please send resume in WORD format should you be interested in the following Desktop Support Technician position in NYC. This is a full-time, direct-hire position with a salary between 95-115K plus awesome benefits. If youre not interested, please pass along to your colleagues as we do pay referral fees. Job Title: Desktop Support Technician Location: NYC...

  • Desktop Support Technician- 1891842

    6 days ago

    New York, United States AMS Staffing Inc. Full time

    Please send resume in WORD format should you be interested in the following Desktop Support Technician position in NYC. This is a full-time, direct-hire position with a salary between 95-115K plus awesome benefits. If you’re not interested, please pass along to your colleagues as we do pay referral fees. Job Title: Desktop Support TechnicianLocation:...

  • Desktop Support Technician- 1891842

    3 days ago

    New York, United States AMS Staffing Inc. Full time

    Please send resume in WORD format should you be interested in the following Desktop Support Technician position in NYC. This is a full-time, direct-hire position with a salary between 95-115K plus awesome benefits. If you’re not interested, please pass along to your colleagues as we do pay referral fees. Job Title: Desktop Support TechnicianLocation:...

  • Desktop Support Technician

    2 weeks ago

    New York, United States ITACCEL Full time

    Desktop Support Technician NYC - 3 days on site We are seeking a skilled and customer-facing Desktop Support Technician with a focused on White Glove support to join our team. In this role, you will be responsible for providing top-tier technical support to our clients, ensuring their desktop environments are operating efficiently and effectively. As a...

  • Helpdesk Services Specialist

    1 month ago

    New York, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...

  • Helpdesk Services Specialist

    1 week ago

    New York, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...

  • Helpdesk Services Specialist

    1 week ago

    New York, United States Empire State Full time

    Job DescriptionJob Description*Applicants MUST submit a cover letter with resume to be considered.*Position expected to work onsite and hybrid consistent with New York State.BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer...

  • Desktop Support Technician

    3 weeks ago

    New York, United States Rishabh RPO Full time

    Job DescriptionJob DescriptionJob Title: Desktop Support Technician Location: New York, NY 10017 - OnsiteDuration: 6 months CTHRate: $41 HourlyDescription:**This is a desktop contractor that will need to be on-site 5 days a week to help with projects and other desktop support items.**NOTES From Manager:5 years Desktop Support ExperienceNot necessary finance...

  • Senior Desktop Support, IT Support Technician

    3 weeks ago

    New York, United States Sirius XM Holdings Inc. Full time

    The Senior Desktop Support, IT Support Technician is responsible for the day-to-day technical support for all SiriusXM end user hardware and software needs, including employees, contractors and qualified vendors. This covers support of all SiriusXM b Support Technician, IT, Desktop Support, Support, Technician, Technical Support, Technology

  • Desktop Support Technician Ii

    1 month ago

    New London, United States Heunets Systems Full time

    Desktop Technician will: Facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Provide Break Fix, fault diagnosis and resolution. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors...

  • Desktop Support Engineer

    1 week ago

    New York, United States Atlas Search Full time

    We are looking for an enthusiastic Desktop Engineer to join our team. You will be focused on continually improving our end user experience, identifying areas for change, and working with key stakeholders to make the technology more integrated. We are looking for people who are passionate about optimising technology in a business that sees it as a key...

  • Desktop Support

    1 month ago

    New York, United States Momentum Resource Solutions Full time

    Job DescriptionJob DescriptionResponsibilities:Providing exceptional IT Services to employeesInstalling and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)Responding to support requests on a daily basisPerforming analysis, diagnosis and resolution of desktop hardware and software problems...

  • Desktop support Technician

    2 weeks ago

    New York, United States Highbridge Consulting LLC Full time

    THIIS ROLE IS 100% ONSITE The Desktop Support Technician role presents an opportunity to solve problems of moderate to high complexity without help and escalate very complex problems to more senior staff. Specific responsibilities include: Provide technical support for users of desktop hardware and software; users can be in remote locations ...

  • Desktop Support Technician

    1 month ago

    New York, United States Tekwissenllc Full time

    **Important Notes**: - This is 12 months W2 contract position with possible contract extension and contract to hire based on performance. - Shift start time and end time? 8-5 M-F + afterhours stand-by. - Must have MAC Skills and experience, MAC OS, Windows 10/11. **Day to Day Work**: - As a Field Engineer 3, you will perform activities associated with...

  • Desktop Support Technician

    2 weeks ago

    New York, United States Insight Global Full time

    Must-Haves: 4-6 years of experience in an IT support role, with some of that experience on a large support team in a large enterprise setting Strong background in basic PC troubleshooting and repair, imaging and re-imaging, and hardware/software troubleshooting Experience with a ticketing system (ServiceNOW) Patient team player with ability to deliver great...

  • Executive Desktop Support Technician

    7 days ago

    New York, New York, United States TEKsystems Full time

    Description:Under the supervision of the local Workplace Computing Group (WCG) leader and the WCG Regional Support Director, maintains, analyzes, troubleshoots, and repairs computer systems, hardware, software, and associated peripherals.Description:The Workplace Computing Group (WCG) is an extension of the services provided by the Enterprise Service Desk....

  • Desktop Support Technician

    1 month ago

    New York, United States TekwissenGroup Full time

    **Day to Day Work**: **Responsibilities**: - As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations. - This is a journeyman position for the typical desk side...

  • Trading Desktop Support Technician

    4 days ago

    New York, United States HamayaGroup Full time

    Job Overview: **Trading Desktop Support Technician** - **Knowledge of Financial markets and products.** **-Strong Market Data Application Support (Bloomberg, Reuters, Fidessa etc.).** **-Acts as liaison between Users / Traders, Business Units, and other technology groups**. - Created GPO worked on Windows worked on Windows 10 to 11 migrations also familiar...