Client Service Specialist

4 weeks ago

Glen Allen, United States Patient First Full time
The responsibilities of this job include, but are not limited to, the following:
  • Handling inbound and outbound calls in a timely manner, while providing superior customer service and accurate information as it pertains to the caller's needs;
  • Communicating by telephone and in writing with patients, clients, insurance companies, and any other parties involved in providing occupational health services;
  • Ensuring courteous and professional communication with all parties;
  • Ensuring customer questions and requests are handled completely and in a timely manner;
  • Ensuring all Health Insurance Portability and Accountability Act (HIPAA) issues are addressed immediately and proper notifications are made to appropriate parties;
  • Setting up new Industrial Client (IC) accounts, contacting clients to ensure all needed information is accurate and complete, and updating the account information as needed;
  • Accurately and timely reporting of results and discrepancies of drug screen collections as directed;
  • Ensuring all assigned reporting and report review requirements are completed accurately and in a timely manner;
  • Processing all incoming and outgoing mail for the department on a daily basis to guarantee no unnecessary delays in communications;
  • Keeping open lines of communication with all branches of the department;
  • Operating, using, and maintaining office equipment as trained.
Minimum education and professional requirements include, but are not limited to, the following:
  • Employee must be 18 years of age or older;
  • Excellent written and verbal skills;
  • Ability to handle all telephone calls in a polite, professional, and timely manner while maintaining high quality standards;
  • Must be able to prioritize and handle multiple tasks;
  • Knowledge of Occupational Health services to include Workers' Compensation (preferred).
  • Experience with computers, including Microsoft Word and Excel;
  • Basic math and analytical/problem-solving skills;
  • Self-starter with the ability to work independently and achieve productivity goals;
  • Must be able to sit for long periods of time (4-7 hours at a time);
  • Flexible work schedule to meet departmental service level needs.

  • Client Service Specialist

    4 weeks ago

    Glen Allen, United States Patient First Full time

    The responsibilities of this job include, but are not limited to, the following:Handling inbound and outbound calls in a timely manner, while providing superior customer service and accurate information as it pertains to the caller's needs;Communicating by telephone and in writing with patients, clients, insurance companies, and any other parties involved in...

  • Client Service Specialist

    4 weeks ago

    Glen Allen, United States PatientFirst Full time

    The responsibilities of this job include, but are not limited to, the following:Handling inbound and outbound calls in a timely manner, while providing superior customer service and accurate information as it pertains to the caller's needs;Communicating by telephone and in writing with patients, clients, insurance companies, and any other parties involved in...

  • Client Care Specialist

    4 weeks ago

    Glen Allen, United States Light Counseling Full time

    ABOUT LIGHT COUNSELING: Light Counseling has served more than 100,000 Individuals, Couples, & Families and has been providing professional, confidential, and distinctly Christian counseling services to Virginia for over 30 years. Additionally, we serve clients in 8 other states! We take pride in incorporating God's truth in the helping process. Our mission...

  • Client Care Specialist

    2 months ago

    Glen Allen, United States Light Counseling Full time

    Job DescriptionJob DescriptionSalary: ABOUT LIGHT COUNSELING:Light Counseling has served more than 100,000 Individuals, Couples, & Families and has been providing professional, confidential, and distinctly Christian counseling services to Virginia for over 30 years. Additionally, we serve clients in 8 other states! We take pride in incorporating God’s...

  • Client Care Specialist

    6 days ago

    Glen Allen, United States Light Counseling Full time

    ABOUT LIGHT COUNSELING: Light Counseling has served more than 100,000 Individuals, Couples, & Families and has been providing professional, confidential, and distinctly Christian counseling services to Virginia for over 30 years. Additionally, we serve clients in 8 other states! We take pride in incorporating God's truth in the helping process. Our mission...

  • Client Services

    2 weeks ago

    Glen Allen, United States Kingsguard Capital Full time

    At Kingsguard Capital we believe that retirement should be a crowning achievement. We strive for our clients to live with confidence in their retirement planning by helping them protect and grow their assets. We are a true family business that is rapidly growing in our activity and client base. If you are attracted to fast-paced environments with varied...

  • Client Service Specialist

    7 days ago

    Glen Allen, United States Telligen Full time

    Assessment SchedulerAs an Assessment Scheduler, you will have the opportunity to coordinate the scheduling of assessments for individuals with developmental disabilities with our field team members and provide technical and project administrative support for various contracts/customers.Hours for Virginia-based role: 8:00 am - 4:30 pm Eastern TimeHybrid:...

  • Bankruptcy Specialist

    2 weeks ago

    Glen Allen, United States Randstad North America, Inc. Full time

    Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Bankruptcy Specialist to join their team in Glen Specialist, Healthcare, Staffing

  • Transportation Specialist

    3 weeks ago

    Glen Allen, United States EnCircle Full time

    EnCircle's Transitional Foster Care program is seeking a Transportation Specialist to transport our clients in Richmond and surrounding counties/cities for approximately 25-30 hours per week. An agency vehicle will be provided. The primary responsibility of our Transportation Specialist is to provide transportation for children to and from our learning...

  • Member Service Specialist-Henrico

    2 weeks ago

    Glen Allen, United States Virginia Farm Bureau Full time

    Job DescriptionJob DescriptionVirginia Farm Bureau Insurance is a community-oriented company that is deep rooted in every county across the state and we're expanding! Since 1946, Virginia Farm Bureau has been protecting our members’ moments- the big, the small and the everyday. We offer auto, home, farm, life insurance, and more. We pride ourselves in...

  • Client Director

    7 days ago

    Glen Allen, United States Apex Systems Full time

    Job#: 7147 Job Description: CLIENT DIRECTOR-INTERNET SERVICES AND RETAILING WHO WE ARE Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and...

  • Client Director

    7 days ago

    Glen Allen, United States Apex Systems Full time

    Job#: 7095 Job Description: CLIENT DIRECTOR WHO WE ARE Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations...

  • Receptionist (Communications Specialist)

    2 weeks ago

    Glen Allen, United States BANKERS INSURANCE, LLC. Full time

    **Summary**:The Communications Specialist is responsible for answering incoming calls, directing calls, mail distribution/scanning, and greeting visitors. The Communications Specialist is the first point of contact for the office, which requires a positive attitude and polished, professional appearance. **Essential Duties and Responsibilities**: - Serve...

  • Bankruptcy specialist

    7 days ago

    Glen Allen, United States Randstad Full time

    Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Bankruptcy Specialist to join their team in Glen Allen. As a Bankruptcy Specialist, you are first point of contact for bankruptcy attorneys and customers in...

  • Senior Billing Specialist

    2 days ago

    Glen Allen, United States Apex Systems Full time

    Job#: 7142 Job Description: SR. BILLING SPECIALISTWHO WE ARE Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations...

  • Senior Travel Accounting Specialist

    4 weeks ago

    Glen Allen, United States BCforward Full time

    Senior Travel Accounting SpecialistBCforward is currently seeking highly motivated Senior Travel Accounting Specialistlocated at Glen Allen, VA 23060We place consultants for end clients all over the USA.Senior Travel Accounting SpecialistGlen Allen, VA 230609 Months ContractThe Senior Travel Accounting Specialist is responsible for the AR accounting...

  • Client Relations Consultant

    2 weeks ago

    Glen Allen, United States CAPITAL CENTER LLC Full time

    CapCenter exists to help individuals and families achieve all their homeownership dreams. By optimizing all the buying, selling, and home financing needs in one place, we can provide first-in-class service and one-of-a-kind financial benefit. Our mission is to protect clients during their most important decisions and to make the experience more affordable....

  • Client Relations Consultant

    5 days ago

    Glen Allen, United States CAPITAL CENTER LLC Full time

    CapCenter exists to help individuals and families achieve all their homeownership dreams. By optimizing all the buying, selling, and home financing needs in one place, we can provide first-in-class service and one-of-a-kind financial benefit. Our mission is to protect clients during their most important decisions and to make the experience more affordable....

  • Senior Travel Accounting Specialist

    2 weeks ago

    Glen Allen, United States NA Full time

    Senior Travel Accounting Specialist BCforward is currently seeking highly motivated Senior Travel Accounting Specialist located at Glen Allen, VA 23060 We place consultants for end clients all over the USA. Senior Travel Accounting Specialist Glen Allen, VA 23060 9 Months Contract The Senior Travel Accounting Specialist is responsible for the AR...

  • New Business Specialist

    2 weeks ago

    Glen Allen, United States Mass Mutual Full time

    As a New Business Specialist, you’ll be part of our entrepreneurial team with the freedom to provide solutions for clients from a broad portfolio of innovative products and strategies. Here at Mass Mutual, we make a difference in the world by helping people achieve financial security.Now more than ever, clients are looking for a trusted resource to provide...