Client Services Representative I
4 weeks ago
We are seeking a talented Client Services Representative I to provide the highest quality customer care to PSCU/Co-op Solutions credit unions and other internal clients by providing timely problem resolution in order to assist with managing and retaining existing client relationships while managing special projects as assigned.
On January 2, 2024, Co-op Solutions and PSCU became a single entity - combining two talented teams with the same mission - both built on the foundation of the "people helping people" credit union philosophy. Our employees are our greatest asset and together, we are better positioned to innovate leading-edge technologies, deliver differentiated value to our clients and support career development opportunities for our employees. It's an exciting and pivotal point in both legacy companies' journeys
PAY: $23/hr
WHAT YOU CAN LOOK FORWARD TO:
- Maintaining a high level of client satisfaction by treating each client with respect, enthusiasm and professionalism.
- Act as a liaison between clients, internal, and external support.
- Coordinate the activities of all service functions to ensure that the goals and needs of the clients are met.
- Answer incoming calls and emails
- Researches and resolves client inquiries (i.e., system functions, system problems, cardholder issues, etc.).
- Create and maintain accurate cases for inquiries received.
- Fully comprehend and be able to interpret all daily and month-end reports available to PSCU/Co-op Solutions Credit Unions in order to assist and answer client questions. Have the ability to refer clients to the appropriate reports for future inquires.
- Assist PSCU/Co-op Solutions credit unions in transaction research, ATM error troubleshooting, card ordering processing, settlement report balancing, hardware and compliance documentation, database change instructions.
- Exhibit complete working knowledge and provide support for all PSCU/Co-op applications and products, both current and new.
- Handle any special projects as assigned by management.
- Demonstrate PSCU/Co-op Service Promises.
- Must react to change productively and handle other essential tasks as assigned.
- Other duties as assigned.
- Knowledge of Microsoft Office applications is preferred.
- Troubleshooting skills necessary.
- Ability to multitask
- Adapt to a fast-paced environment
- Desire to learn
- Dependable
- High school diploma or general education degree (GED); with at least 2 years of Customer Service experience in an office, contact center, or help desk environment.
- Card services experience is preferred.
- Credit Union experience is preferred.
- Internal candidates must have been at performance level 3 for the last twelve months.
THE PERKS
- Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
- Great Work/Life Benefits - Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays.
- Health benefits - medical, dental, & vision plus wellness programs and gym reimbursements.
- 401K with generous company match.
- Tuition reimbursement.
- Engagement Resource Groups - Women in Tech, Pride Alliance, Black Financial Technology Professionals, Veterans, and more to come.
-
Client Services Representative I
1 week ago
West Des Moines, United States Co-Op Financial Services Full timeTHE OPPORTUNITY: We are seeking a talented Client Services Representative I to provide the highest quality customer care to Velera credit unions and other internal clients by providing timely problem resolution in order to assist with managing and retaining existing client relationships while managing special projects as assigned. PSCU/Co-op Solutions is...
-
Client Services Representative I
4 weeks ago
West Des Moines, United States CU Cooperative Systems, Inc. Full timeWe are seeking a talented Client Services Representative I to provide the highest quality customer care to PSCU/ Co-op Solutions credit unions and other internal clients by providing timely problem resolution in order to assist with managing and reta Client Service, Representative, Office, Solutions, Client Relations, Business Services
-
Client Services Representative I
2 weeks ago
West Des Moines, United States Co-op Solutions Full timeTHE OPPORTUNITY: We are seeking a talented Client Services Representative I to provide the highest quality customer care to Velera credit unions and other internal clients by providing timely problem resolution in order to assist with managing and retaining existing client relationships while managing special projects as assigned.PSCU/Co-op Solutions is now...
-
Client Services Representative I
1 day ago
West Des Moines, United States Co-op Solutions Full timeTHE OPPORTUNITY: We are seeking a talented Client Services Representative I to provide the highest quality customer care to Velera credit unions and other internal clients by providing timely problem resolution in order to assist with managing and retaining existing client relationships while managing special projects as assigned. PSCU/Co-op Solutions is...
-
Client Services Representative I
1 week ago
West Des Moines, United States Co-op Solutions Full timeJob DescriptionTHE OPPORTUNITY: We are seeking a talented Client Services Representative I to provide the highest quality customer care to Velera credit unions and other internal clients by providing timely problem resolution in order to assist with managing and retaining existing client relationships while managing special projects as assigned.PSCU/Co-op...
-
Client Service Representative
5 days ago
Des Moines, United States Grand Avenue Veterinary Hospital Full timeJob DescriptionAboutGrand Avenue Veterinary Hospital is proud to have served the West Des Moines area for over 50 years. Our veterinary hospital is fortunate to be staffed with two experienced, licensed veterinarians – Dr. Christy Wauhob and Dr. Emily Gearig.Our team is committed to educating our clients on how to keep their pets healthy year-round by...
-
Client Service Representative
4 days ago
DES MOINES, United States Grand Avenue Veterinary Hospital Full timeAbout Grand Avenue Veterinary Hospital is proud to have served the West Des Moines area for over 50 years. Our veterinary hospital is fortunate to be staffed with two experienced, licensed veterinarians – Dr. Christy Wauhob and Dr. Emily Gearig. Our team is committed to educating our clients on how to keep their pets healthy year-round by providing...
-
Member Services Representative I
2 weeks ago
West Des Moines, United States FBL Financial Full timeMember Services Representative Do you pay great attention to detail and have effective communication skills? Are you a go-getter with high initiative and a positive attitude? If so, this Membership Services Representative opportunity could be a great fit for you! Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing...
-
Patient Services Representative
3 days ago
West Des Moines, United States UNITED COMMUNITY SERVICES, INC. Full timeJob DescriptionJob DescriptionWe have a full-time position available for a Patient Services Representative in West Des Moines, Iowa. We offer a competitive hourly wage and benefits package."UCS Healthcare values me as an employee." "I'm given the latitude to do my job." "UCS Healthcare is making a difference in our community." "My supervisor is caring...
-
Customer Experience Representative
6 days ago
West Des Moines, United States Farm Bureau Financial Services Full timeCustomer Experience Representative I Are you passionate about delivering excellent customer service and are customer focused? Would you like to join a company that cares about employees, has a competitive pay scale, and invests in you through continued training and education? Do you have strong initiative and the ability to work well independently? If so,...
-
Customer Sales
6 days ago
West Des Moines, United States Mediacom Communications Full timePosition: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide be Sales, Customer, Service, Customer Experience, Communications, Media, Retail
-
Account Manager I-III
2 months ago
West Des Moines, United States Navigate Wellbeing Solutions Full timeJob DescriptionJob DescriptionAccount Manager I-III (Remote Available)Department: OperationsManager: Team LeadExemptWe are Navigate! A well-tech company helping organizations create more health and happiness in the employees, clients, and communities we serve. Our purpose is to Do Good Things. For us, these words are more than a catchy mantra. They’re the...
-
Client Support Specialist I
4 days ago
Des Moines, United States Eurofins Scientific Full timeCompany Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest...
-
Customer Service Representative
2 weeks ago
West Des Moines, United States Collabera Full timeJob DescriptionJob Description!! Banking Client is Hiring for Customer Service Representative !!Position: Customer Service RepresentativeLocation: West Des Moines, IAPay rate: $ 18/hrDuration: 6 monthsDay to day:Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks...
-
Client Service Representative
4 weeks ago
West Hartford, United States VCA Antech, Inc. Full timeClient Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable...
-
Client Service Representative
3 weeks ago
West Hartford, United States VCA Animal Hospitals Full timeClient Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable yet...
-
Customer Service Representative
2 weeks ago
West Des Moines, United States Strategic Staffing Solutions Full timeCustomer Service Representative in West Des Moines, IA at Strategic Staffing Solutions **Location:** **Experience:** Not Specified **Job Description** **Job Title:** Customer Service Representative **Duration:** 6-month contract **Location(s):** * Tempe, AZ * Des Moines, IA Strategic Staffing Solutions (S3) seeks a Contract Administrator for a 6-month...
-
Customer Service Representative
2 weeks ago
Des Moines, United States Global Atlantic Financial Group Full time**Customer Service Representative** at Global Atlantic Financial Group Des Moines, Iowa, United States Pursuant to Company policy, all employees are required to be vaccinated for COVID-19 to access GA facilities. Currently, most of our interviews will occur over video. All offices are currently open, and our employees are back 4 or 5 days a week in NY and 3...
-
Customer Services Representative
3 days ago
Des Moines, United States Hire Standard Staffing Full timeCrafting Brighter Futures for Families At the forefront of specialized financial services, Globe Life helps families safeguard their assets and promises a profound purpose: ensuring a brighter future for every client. Role Overview: As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll...
-
Client Service Specialist
4 days ago
West Des Moines, United States Mercer Global Advisors Full timeMercer Advisors is a different kind of wealth management firm. We exist so that our clients don't have to worry about money. Our firm was founded in 1985, on the belief that families at all wealth levels would benefit from a fully unified approach to managing their money - "A family office for your family." We connect the dots of our clients' financial lives...