Member Services Representative I

2 weeks ago

West Des Moines, United States FBL Financial Full time
Member Services Representative

Do you pay great attention to detail and have effective communication skills? Are you a go-getter with high initiative and a positive attitude? If so, this Membership Services Representative opportunity could be a great fit for you

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We are proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

What You will Do: As a Member Services Representative in Membership Administration, you will assist with processing daily workflow tasks for new business policies, non-renewals, and reinstatements. You will review and update policy systems, client/member accounts and cash handling systems to reflect correct membership information. Customer service and communication skills are required as you will be responding to email inquiries and answering phone calls to process requests from agents, client/members, and internal departments. Maintaining professional and productive relationships with our agency force, customers, and internal departments is imperative.

What It Takes to Join Our Team:
  • High school diploma or equivalent plus three years relevant experience required. Associates Degree preferred.
  • Good analytical, problem-solving and attention to details skills required.
  • Exceptional customer service skills, including verbal and written communication skills.
  • Must know or be able to attain knowledge regarding company and state membership guidelines.
  • Hours are 8:00am-4:30pm Monday through Friday, with a 45-minute lunch each day.
  • Ability to work out of our office located in West Des Moines, IA.

What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.

If you are interested in joining a company that has a long history of stability, one that appreciates its employees, and offers great benefits, we invite you to apply today. Farm Bureau....where the grass really IS greener

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.

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