Customer Service Representative

**Customer Service Representative**

at Global Atlantic Financial Group Des Moines, Iowa, United States Pursuant to Company policy, all employees are required to be vaccinated for COVID-19 to access GA facilities. Currently, most of our interviews will occur over video. All offices are currently open, and our employees are back 4 or 5 days a week in NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact recruiting@gafg.com.

**COMPANY OVERVIEW**

Global Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a majority-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions.

Global Atlantic is looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us.

Join our Global Atlantic Operations team in Batesville, IN. Global Atlantic is currently hiring exciting full-time opportunities. Participates as an active member of a team of customer service representatives engaged in the processing of annuity and life insurance support phone calls, post call activities and completion of call back commitments involving our preneed and annuity customers, internal and external by performing the following duties *.* **RESPONSIBILITIES** Responds to inbound calls providing excellent customer service Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State Provides other duties as assigned by management **QUALIFICATIONS** High School diploma or equivalent required; Bachelor degree or equivalent work experience preferred Minimum 2 years experience in customer service. Prior experience in Financial Services industry with knowledge of annuity products, general rules and regulations preferred Proven ability to grasp new products, concepts and procedures Demonstrated strong attention to detail with excellent organizational skills Strong interpersonal and team skills required Strong written and oral communication skills Strong PC and Software skills, especially Microsoft Office products Ability to maintain positive attitude and composure in dealing with difficult situations Ability to be flexible and prioritize activities **TOTAL REWARDS STATEMENT**

Global Atlantics total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs.

**We are active in our communities-**

* **New York:** Red Hook Conservancy, Girls Who Invest and The Bowery Mission

* **Boston:** Cradles to Crayons, Project Bread, Lets Get Ready, Rise Against Hunger, Salvation Army and many other local volunteer organizations in around the Boston area

* **Hartford:** Habitat for Humanity, Foodshare, Humane Society, Hands on Hartford, Mercy Shelter and Dog Star Rescue

* **Indianapolis:** Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research Foundation

* **Batesville:** American Cancer Society Relay for Life, Angels of Giving, Margaret Mary Health Foundation, Ripley County Community Foundation, Safe Passage, Batesville High School Sponsorships, local area youth sports and food pantries, as well as many others

* **Des Moines:** United Way, Central Iowa Shelter & Services, Junior Achievement of Central Iowa and Make a Wish Foundation

* **Berwyn:** Food drive and will be planning an event to help a local family over the holidays

* **Atlanta:** Packaged Good Organization, which helps the most vulnerable community members with providing personalized care packages for people in need including the elderly, our armed forces, the homeless and hospitalized kids

* **Bermuda:** Sponsor of a weekly feeding program operated by The Hamilton Seventh-Day Adventist Church

Social platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.

Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws. More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email benefits@gafg.com.

It is a requirement to be vaccinated to work in our offices. This is an in-office role. Please confirm that you can comply with these requirements. *

**Voluntary Inclusion Questions** We encourage qualified applicants from all backgrounds to apply. As such, we are committed to achieving a diverse candidate pool for open positions and that our interview teams are made up of employees from different backgrounds. Sharing your background with us will help us with that focus, although recruiters and hiring managers will not have the ability to see individual responses (only aggregate information).

This information is not used to determine who is selected for interviews or will be hired, but is helpful in identifying resources, sites and groups which add value in increasing our applicant pool and ensures that we attract the best and most diverse workforce. This is purely voluntary but will help our mission to be inclusive.

Which category below best describes you (please select only one): *

Black/African Origin

East Asian (for example- Chinese, Korean, Japanese)

Hispanic, Latin, or Spanish Origin

Middle Eastern or North African

Native Hawaiian or Other Pacific Islander

South Asian (For example: Bangladeshi, Bhutanese, Indian)

Non-Hispanic White or Caucasian

I am ____________

More than one of these categories describes me

I don't wish to answer

Male

Female

Non-Binary/Third Gender

I am _______

I don't wish to answer

Yes

No

I don't wish to answer

Yes

No

I don't wish to answer

Yes

No

I don't wish to answer

College graduate

First-generation college graduate

In the process of completing my college degree

Some college education

High school graduate/GED

I don't wish to answer