Patient Financial Services Specialist, 8a-4:00p
4 weeks ago
Reviews, researches and resolves telephone and written communication inquiries regarding third party and private-pay patient accounts. Performs financial counseling and initiates payment plans for private-pay claims. Provides Care Assurance/Charity patient application process.
Education and Training
High school diploma or equivalent.
Experience
At least three (3) years experience in healthcare billing and/or follow-up or hospital customer service which has provided comprehensive knowledge of healthcare billing and/or follow-up, insurance payment procedures and processing and basic telephone etiquette.
Other Skills, Competencies and Qualifications
- Proficient in use of standardized PC applications.
- Excellent interpersonal skills to effectively interact in person and over the telephone.
- Ability to maintain confidentiality of patient, employee and financial information.
- Ability to perform multiple tasks and appropriately set priorities.
- Excellent organizational skills
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