Patient Financial Services Specialist, 8a-4:00p

3 weeks ago


Cuyahoga Falls, United States Western Reserve Full time

Reviews, researches and resolves telephone and written communication inquiries regarding third party and private-pay patient accounts. Performs financial counseling and initiates payment plans for private-pay claims. Provides Care Assurance/Charity patient application process.

Education and Training

High school diploma or equivalent.

Experience

At least three (3) years experience in healthcare billing and/or follow-up or hospital customer service which has provided comprehensive knowledge of healthcare billing and/or follow-up, insurance payment procedures and processing and basic telephone etiquette.

Other Skills, Competencies and Qualifications

  • Proficient in use of standardized PC applications.
  • Excellent interpersonal skills to effectively interact in person and over the telephone.
  • Ability to maintain confidentiality of patient, employee and financial information.
  • Ability to perform multiple tasks and appropriately set priorities.
  • Excellent organizational skills


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