Care Navigator-2

2 weeks ago

Boston, United States East Boston Neighborhood Health Center Full time
Thank you for your interest in careers at EBNHC

Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.

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To learn more about working at EBNHC and our benefits, check out our Careers Page at careers.ebnhc.org.

Time Type:
Full time

Department:
Quality

All Locations:
East Boston

Description:

The Care Navigator works with the patient's primary care team to address the complex non-medical needs that can negatively affect a person's health and well being. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems. Full time position, Monday-Friday, 8:00-5:00pm but may require flexibility depending on the needs of the department.

Essential Duties and Responsibilities
  • Connect patients with concrete community resources including but not limited to: Food Resources, subsidized childcare, housing, legal, financial assistance and immigration services.
  • Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
  • Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
  • Assist patients with complex medical needs coordinate their appointments, often placing reminder phone calls, assisting with scheduling transportation, and assessing and reducing the barriers of missed appointments.
  • Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits. Assist with application process including interview accompaniment, application completion and process follow up.
Qualifications and Requirements
  • Bachelor Degree
  • 1-2 years in a direct service role. Experience with and underserved population a plus
  • Strong second language skills.Spanish preferred.
  • Ability to multi task with strong organization and time management skills.

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