IT Support Specialist

3 weeks ago

Newton, United States Sonesta International Hotels Full time
Job Description Summary

The Sonesta Hospitality Systems team uses technology as a tool to help our hotels to wow every guest. We do this by being smart stewards of the business systems that support our team members, and our owners and operators of hotels. We operate by delivering quality, value, and amazing hospitality.

As a member of the Hospitality Systems team, your role as our IT Support Specialist ensures that our supported systems are meeting and exceeding our colleague's needs. You are an advocate for Sonesta's technology standards. While technical analysis is required, your tasks are rooted in hotel business processes improvement through systems. You are balanced in business understanding and technical understanding of Hospitality Systems and how they add value to our hotels.

The success of our team and company's relationship with guests, hotel owners and operators, and our colleagues will be dependent on you and the outcomes of successful projects and the tenacity of this key role to be looked to delivering high-quality results and improvements to business challenges.

Please note we are looking for 3 total candidates, and planning to hire in the following locations:

Southwest - Will consider candidates between Southern California and Western TX
Mid West - Ideally seeking candidates close to Chicago, but open to surrounding cities
Southeast - Ideally seeking candidates in Georgia or Florida

Job Description

Responsibilities
  • The successful candidate will be responsible for the ongoing support and maintenance of Local Area Networks, workstations, and servers within the hotels, ensuring the seamless operation of IT systems to meet the needs of our hotel colleagues, management, and guests
  • Install, support, and maintain server-based software, ensuring compatibility with Sonesta's Corporate Strategies and brand standards
  • Develop migration plans for server and product upgrades, coordinating with relevant stakeholders to minimize disruptions
  • Provide technical support to hotel colleagues, management, and guests, ensuring a high level of customer service and satisfaction
  • Maintain and upgrade hotel IT hardware, software, and networks in accordance with Sonesta IT standards
  • Demonstrate schedule flexibility, including weekend availability during the summer season or when hotel operations demand
  • Be 24x7 available via mobile if necessary to address critical IT issues promptly
  • Conduct IT maintenance and upgrades overnight when necessary to minimize disruption to hotel operations.
  • Possess experience with Networking and Windows Server environments.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications:
  • Familiarity with Property Management System/Point of Sales is advantageous; experience with Guest Room Technologies, Digital Surveillance, Door Lock systems, and Energy Management systems is a plus.
  • Excellent interpersonal skills with a strong customer service orientation
  • Strong oral and written communication skills
  • Ability to work effectively both independently and as a member of a team.
  • Capacity to multitask in a highly dynamic environment with a strong attention to detail and commitment to quality.
  • Strong learning agility; able to quickly grasp new skills, processes, and technologies.
Experience Preferred:
  • Previous experience in a similar IT support role within the hospitality industry.
  • Demonstrated ability to troubleshoot and resolve complex IT issues efficiently.
Proven track record of effectively working with diverse teams and stakeholders

Additional Job Information/Anticipated

Pay Range

Pay Range: $32.00 to $42.00. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts


Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

  • Peer Support Specialist-Peer Case Manager

    10 hours ago

    Newton, United States Bridgeway Behavioral Health Services Full time

    Job DescriptionJob DescriptionMake a Difference at Bridgeway Behavioral Health Services! Bridgeway offers uniquely rewarding experience in a supportive Team atmosphere. We invest in our employees. We offer excellent salary and benefits packages, and opportunities to advance your career. Become part of the Bridgeway Behavioral Health Services Team! Make a...

  • Direct Support Specialist

    2 weeks ago

    Newton, United States Capitol Care Full time

    **Position:** Direct Support Specialist**Location:** Newton, NJ**Shift:** Tuesday-Thursday 2pm-10pm; Friday & Saturday; 8am-4pm**Job Description:**Assists individuals with intellectual/developmental disabilities to lead a independent life; assists with activities of daily living and encourages attitudes and behaviors that enhance community...

  • 25U Signal Support Systems Specialist

    2 days ago

    Newton, United States Army National Guard Full time

    Job Description Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level...

  • IT Support Specialist

    2 weeks ago

    Newton, United States Sonesta International Hotels Full time

    Job Description Summary The Sonesta Hospitality Systems team uses technology as a tool to help our hotels to wow every guest. We do this by being smart stewards of the business systems that support our team members, and our owners and operators of hotels. We operate by delivering quality, value, and amazing hospitality. As a member of the Hospitality...

  • Peer Support Specialist

    1 hour ago

    Newton Falls, United States On Demand New Day Recovery LLC Full time

    Job DescriptionJob DescriptionSalary:  Company Overview:On Demand Counseling is Ohio’s top provider of medication assisted treatment services (MAT) for those working toward recovery from opioid or alcohol misuse. We offer a variety of services including one-on-one counseling, telehealth, group therapy, and supportive services.  Our team is passionate...

  • Direct Support Specialist

    1 month ago

    Newton Highlands, United States The Price Center Full time

    Job DescriptionJob DescriptionSalary: $20/hrStart or grow your career in Human Services today!We are filling roles in our Specialized Supports program. These positions promote the development of skill acquisition and experiential learning through community exploration. You will be responsible for the direct care and support of individuals in the...

  • 25U Signal Support Systems Specialist

    2 days ago

    Newton Falls, United States Army National Guard Full time

    Job Description Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level...

  • Recovery Specialist

    2 days ago

    Newton, United States THE CENTER FOR PREVENTION AND COUNSELING Full time

    Job DescriptionJob DescriptionOn-call, Per-diem positions Provide non-clinical assistance and peer recovery support for people with substance use disorder that are either self-referred or referred from a local hospital or police department. Recovery Specialists are compensated to be on-call for a 12-hour shift (7AM-7PM and 7PM-7AM) and then provided...

  • Housing Specialist

    1 week ago

    Newton, United States Project Self-Sufficiency Full time

    Full-time housing development specialist with a passion for helping to alleviate the homeless crisis needed to spearhead fundraising, research, development, and procurement of affordable, permanent housing for individuals and families in need. The housing specialist's responsibilities include researching and accessing available funding streams, and liaising...

  • Housing Specialist

    4 weeks ago

    Newton, United States Project Self-Sufficiency Full time

    Full-time housing development specialist with a passion for helping to alleviate the homeless crisis needed to spearhead fundraising, research, development, and procurement of affordable, permanent housing for individuals and families in need. The housing specialist's responsibilities include researching and accessing available funding streams, and liaising...

  • Housing Development Specialist

    1 month ago

    Newton, United States Project Self-Sufficiency Full time

    Job DescriptionJob DescriptionFull-time housing development specialist with a passion for helping to alleviate the homeless crisis needed to spearhead fundraising, research, development, and procurement of affordable, permanent housing for individuals and families in need. The housing specialist's responsibilities include researching and accessing...

  • Customer Experience Specialist

    2 weeks ago

    Newton, United States British Swim School Full time

    Customer Experience Specialist Part Time • Newton Benefits: Employee discounts Flexible schedule Opportunity for advancement Part-time Customer Experience Specialist $16-$17/hour, flexible schedule, paid birthdays off This is a position where you can enjoy a company culture connected to your purpose and values. This role manages the all-important...

  • Customer Experience Specialist

    2 weeks ago

    Newton, United States British Swim School Full time

    Customer Experience Specialist Part Time Newton Benefits: + Employee discounts + Flexible schedule + Opportunity for advancement Part-time Customer Experience Specialist $16-$17/hour, flexible schedule, paid birthdays off This is a position where you can enjoy a company culture connected to your purpose and values. This role manages the all-important first...

  • Chinese-Bilingual Internal Regional Specialist

    1 month ago

    Newton, United States TransGlobalTranspacific Financial Inc. Full time

    Job DescriptionJob DescriptionLocations available: SoCal, NorCal, NV, WA, TX, NY, MA, PA, GA, IL, VA, and moreObjective As a Regional Internal Specialist, your primary objective is to provide unwavering support to our life insurance agents, the cornerstone of our client-centric approach to financial services. You will serve as their trusted resource,...

  • Department Coordinator/Administrative Specialist Roles

    7 days ago

    Newton, United States Medix Full time

    Department Coordinator and Administrative Specialist Roles Available! Overview:Department Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience,...

  • Senior Behavior Specialist

    7 days ago

    Newton, United States LEARN Behavioral Full time

    Overview Looking to jumpstart your future career as a BCBA? Check out this opportunity just for YOU! Who We're Looking For BCI is hiring a SBS to join us in providing high-quality, evidence-based, contemporary ABA therapy to children with autism. Senior behavior specialists (SBSs) have demonstrated expertise in behavior treatment and made significant...

  • Recovery Specialist

    6 days ago

    Newton, United States Hillside Detox Full time

    Job DescriptionJob DescriptionDESCRIPTION: To provide support to patients receiving services for withdrawal management and crisis stabilization, ensuring the highest level of respect, customer service and recovery-based behaviors.REPORTS TO: Recovery Specialist SupervisorDUTIES AND RESPONSIBILITY:● Maintain a safe and respectful environment at all times...

  • Senior Behavior Specialist

    7 days ago

    Newton, United States LEARN Behavioral Full time

    Looking to jumpstart your future career as a BCBA? Check out this opportunity just for YOU!BCI is hiring a SBS to join us in providing high-quality, evidence-based, contemporary ABA therapy to children with autism. Senior behavior specialists (SBSs) have demonstrated expertise in behavior treatment and made significant progress toward receiving their...

  • Crisis Intervention Specialist-MCORT: 988 Mobile Crisis Outreach

    1 day ago

    Newton, United States Bridgeway Behavioral Health Services Full time

    Job DescriptionJob DescriptionMake a Difference at Bridgeway Behavioral Health Services! Bridgeway offers uniquely rewarding experience in a supportive Team atmosphere. We invest in our employees. We offer excellent salary and benefits packages, and opportunities to advance your career. Become part of the Bridgeway Behavioral Health Services Team! Make a...

  • Customer Experience Specialist

    1 week ago

    Newton, United States Farm Credit Council Full time

    Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty...